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Skills

  • Database management and maintenance
  • Data entry
  • Customer service in document-related support
  • Microsoft Office
  • Cloud storage solutions for records management
  • Document auditing
  • Confidential Document Handling
  • Relationship development
  • Document scanning
  • Program equipment

Work Experiences

  • Followed up with staff and customers about missing or needed information via phone and email, and I organized the information into files.
  • Created performance dashboards.
  • Classified legal documents to ensure proper categorizations.
  • Created a detailed filing system.
  • Communicated filing updates and procedure changes during process meetings, ensuring all team members remained aligned with organizational goals.
  • Contributed to improved team efficiency.
  • Assisted with auditing 10 years of legacy documents to ensure the transfer to the new system met compliance rules and regulations.
  • Boosted satisfaction by 62% through internal surveys.
  • Achieved a compliance score of 61% in 2018.
  • Answered 12 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Contributed to increased accuracy in financial filings.
  • Achieved a 21% decrease in data-entry errors.
  • Collaborated with teams to increase file-processing speed by 32%.
  • Adept at compliance tracking.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • As a dedicated Filing Analyst, I specialize in the development of best practices for filing and records retention, which led to the adoption of new company-wide procedures, improving compliance and team alignment.
  • Accomplished Filing Analyst with extensive expertise in creating and maintaining detailed filing systems. Known for collaborating with teams to increase file-processing speed by 78% and meet regulatory deadlines consistently.
  • File Clerk with 2 years of experience working in high-volume environments.
  • Adept Filing Analyst experienced in document auditing.
  • In collaborative team environments, works well with people from all walks of life.

Accomplishments

  • Collaborated with the IT department to digitize over 6 physical files, significantly reducing the company’s reliance on costly off-site storage options.
  • Executed a comprehensive review of dormant files, identifying 51% of content that could be securely destroyed or archived for compliance purposes.
  • Played a key role in securing 10 successful audits by improving document audits and ensuring file integrity throughout the process.
  • Improved regulatory filing deadlines compliance rate from 62% to 79% through real-time tracking and calendar integration.
  • Created monthly reports detailing filing system performance, enabling management to assess areas for improvement and minimize inconsistencies.
  • Led the filing aspect of a company-wide GDPR compliance initiative in 2024, ensuring all stored content adhered to stringent data protection regulations.
  • Produced retention schedules for 10 departments, ensuring that all records met local, state, and federal regulations for document retention and disposal.
  • Reduced filing-related customer complaints by 28% by acting as the primary point-of-contact for document requests and discrepancies.
  • Achieved a Excellence Award for successfully managing and restructuring the entire company's filing system, aligning documentation with new compliance standards within three years.
  • Developed an Excel-based document tracking system that improved record accuracy and reduced time wasted on manual searches by 49%.

Affiliations

  • Society for Human Resource Management (SHRM) – Filing and Compliance Division
  • Council of Certified Professional Data Analysts
  • International Records Management Trust (IRMT)
  • Lions Club
  • Society for Corporate Governance – Compliance and Filing Section
  • National Association of Document Retention Specialists
  • American Medical Informatics Association
  • Association of Certified e-Discovery Specialists (ACEDS)
  • National Society of Compliance Professionals (NSCP)
  • International Association of Administrative Professionals

Certifications

  • ISO 27001:2013 Information Security Management Certification by Cedar Works
  • Electronic Records Management Certificate by ARMA International
  • Records Retention and Disposal Training by Lakeside Partners
  • First Aid/CPR Certified
  • Certified Document Services Technician (CDST) by AIIM
  • File Management and Document Control Training by National Archives Certification Program
  • Certified Data Quality Manager issued by DAMA International
  • ISO 15489 Information and Documentation Certification by method
  • CompTIA Network+
  • Professional Records and Information Management Certification (PRIM) by Beacon Labs

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