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Skills

  • Python and Ruby proficient
  • IP Forwarding proficient
  • Written and oral communication
  • Power distribution techniques
  • Technical issues analysis
  • Planning and implementation
  • Data backup and retrieval
  • Risk management
  • Team Leadership
  • Website Maintenance

Work Experiences

  • Provided ongoing maintenance and development of bug fixes and patch sets for existing web applications.
  • Achieved a 36% decrease in system-related errors.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Achieved a 83% uptake in compliance.
  • Created Sharepoint masterpages and page layouts, as well as acting as the company's primary Sharepoint support for all technical issues.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Provided methodologies for developing object-oriented software and designing efficient databases.
  • Designed and implemented a company catalog for infrastructure support and development on my own.
  • Created flow charts and diagrams to ensure that the production team met client deadlines.
  • Internal audits of the quality management system were conducted on me.

Summaries

  • Multilingual and proactive, with outstanding communication abilities.
  • Subject Matter Expert in Workday with a proven track record as a sharp technologist who can collaborate with others to find solutions.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • With strong lab testing skills, he is extremely dependable.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Standard Research Associate who is well-versed in performance reporting and has worked in Computers Hardware.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Workday expert and HubSpot user.
  • Epic Credentialed Trainer with 2 years of successful performance reporting and cross-functional collaboration experience.

Accomplishments

  • Led a high-impact knowledge transfer initiative among trainers across 15 locations, ensuring standardized delivery of Epic training and 32% positive end-user feedback.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Product Development: Worked on scalability and optimization of production environment.
  • Collaborated with multiple healthcare teams to enhance the effectiveness of Epic training for various specialties, resulting in a consistent 77% user engagement increase.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and led a training program for the Epic upgrade to standard, helping over 8 clinicians transition within 14 days.
  • Spearheaded development of a centralized repository with 2 training documents, cutting down repetitive inquiries by 28%.
  • Collaborated with team of 2 in the development of metric.

Affiliations

  • International Council of Nurses
  • Health Informatics Society of Seattle
  • Education Technology Leaders in Healthcare
  • Learning & Development Professionals Network
  • End-User Healthcare Technology Training Group
  • Society for Healthcare Training and Development
  • Association for Computing Machinery
  • Association of Medical Informatics Professionals (AMIP)
  • Epic Systems Master Trainers Network
  • Lions Club

Certifications

  • Top Secret Security Clearance
  • Google Certified Professional Cloud Architect
  • Certified Professional in Patient Safety (CPPS)
  • Certified Public Accountant
  • Project Management Professional certification
  • Epic Credentialed Trainer Certification
  • Certified Six Sigma Black Belt
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Epic Ambulatory Care Certification

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