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Skills

  • Remote Support Management
  • Organization
  • Supervision
  • Vendor relationship management
  • Operational improvement
  • System equipment knowledge
  • Project organization
  • Data Transportation Engineering
  • Safety and compliance
  • Change Management

Work Experiences

  • Achieved a 20% reduction in critical system downtime.
  • Completed the upgrade of 9 systems.
  • Kept track of ticket resolution rates, ensuring that technical service calls were completed quickly and effectively, and producing framework.
  • Achieved record uptime.
  • Achieved 80% certification rate.
  • Evaluated systems using a checklist and made notes on any issues.
  • Achieved cost reductions of $4.
  • Achieved a 65% increase in first-call resolution for technical support.
  • Efficiently troubleshot and repaired program equipment to reduce company costs and increase productivity.
  • Oversaw the takedown, packaging, transportation, and installation logistics for framework systems during the facility transition.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Eager to put my knowledge of hand and power tools to work for the Summit Group team in a Lead Computer Technician role right away.
  • Lead Computer Technician is a multi-talented Lead Computer Technician who is consistently rewarded for planning and operational improvements.
  • Achieved cost savings of $8.
  • Clear understanding of project management and client relations as well as team leadership training.
  • Achieved consistent performance outcomes.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Lead Computer Technician with 10 years of successful cross-functional collaboration and process improvement experience.
  • Service technician who is dedicated to providing excellent service.

Accomplishments

  • Collaborated with team of 14 in the development of system.
  • Led post-repair auditing to ensure quality assurance, reducing customer return rates by 74% in three years.
  • Facilitated cost-savings of $15 annually by streamlining the procurement process for replacement hardware components.
  • Increased customer satisfaction by 85% through enhanced technical support initiatives and reduced call resolution times.
  • Established a hardware and software installation process that resulted in a 29% increase in efficiency across marketing.
  • Solved complex network infrastructure issues, resulting in 12 hours of system uptime recovery during category.
  • Resolved product issue through consumer testing.
  • Redesigned customer service processes for handling repair requests, improving first-response times by 84% on average.
  • Led a team of 7 technicians in performing team leadership, improving system reliability by 17% over the past year.
  • Created a validation process for new installations, reducing customer complaints by 27% in 6 months.

Affiliations

  • Project Management Institute
  • Network Operations Control (NOC) Professionals Membership
  • CompTIA Membership for IT Professionals
  • Jaycees
  • Association for Computing Machinery
  • Cyber Defense Professionals Forum
  • Certified Information Systems Security Professional (CISSP) Association
  • CompTIA Advanced Security Practitioner (CASP+) Membership
  • Microsoft Certified Professionals Community
  • Project Management Institute (PMI) - IT Project Management Chapter

Certifications

  • Certified Public Accountant
  • CompTIA A+ Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Data Center Technician Specialist (CDCTS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • PowerShell Scripting Certification
  • Certified Hardware Lifecycle Management Professional
  • ServSafe

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