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Skills

  • Content lifecycle optimization
  • Localization of knowledge-sharing initiatives
  • Supervision
  • Conflict resolution within cross-functional teams
  • Problem resolution
  • Security planning
  • MS Office
  • Corporate governance alignment
  • Team management
  • Knowledge-sharing culture promotion

Work Experiences

  • Completed migration within a 6 months deadline.
  • Developed and monitored knowledge health indicators that helped identify the risk of knowledge loss in key areas, mitigating potential impacts by $9.
  • Decreased outdated resources stored on the system by 40%.
  • Coordinated with subject matter experts (SMEs).
  • Created a central knowledge-sharing portal.
  • Co-authored the restructuring of knowledge retention policies, which ensured a 31% increase in the preservation of historical data during company reorganization.
  • Collaborated with IT and executive leadership to integrate a new knowledge management system, reducing data retrieval times by 59%.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in team leadership.
  • Collaborated with engineers and technical teams.
  • Coordinated with subject matter experts (SMEs) to create high-impact FAQs and tutorials, reducing support ticket volume by 68% in 2017.

Summaries

  • Created customized knowledge-sharing initiatives.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Customer satisfaction is our top priority, so we focus on delivering high-quality technical solutions.
  • A versatile professional with expertise managing metadata tagging systems, enhancing resource search functions and cutting the average time spent finding key documents by 68%.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Accomplished Knowledge Manager with 5 years of experience.
  • Accomplished Knowledge Manager.

Accomplishments

  • Introduced an automated content tagging system that increased search result accuracy by 27% and reduced time to locate key documents.
  • Improved knowledge management system integration with Workday, leading to a 34% reduction in duplicative data storage across teams.
  • Collaborated with team of 14 in the development of method.
  • Facilitated 14 hands-on knowledge management workshops to train employees in knowledge-sharing technologies, improving documentation compliance across the organization.
  • Improved stakeholder collaboration by leveraging knowledge-sharing platforms, resulting in faster decision-making processes and a 20% reduction in project delays.
  • Developed a resource allocation model for key knowledge projects, ensuring deadlines were met and project costs were reduced by $6.
  • Established peer-to-peer training models within the knowledge-sharing system, reducing reliance on subject matter experts by 36% and freeing up resources.
  • Optimized the company's knowledge repository, reducing redundant content by 60% and cutting retrieval times by 16 minutes per document.
  • Developed and implemented a knowledge transfer process for retiring team members, ensuring a 58% reduction in knowledge loss over key projects.
  • Developed and enforced a centralized knowledge taxonomy, increasing content consumption among employees by 21%.

Affiliations

  • American Society for Information Science and Technology (ASIS&T)
  • Academy of Management (AOM) – Knowledge and Innovation Division
  • International Conference on Knowledge Management (ICKM) member
  • American Medical Informatics Association
  • Information and Knowledge Management Society (IKMS)
  • Society for Technical Communication (STC)
  • International Society for Professional Innovation Management
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • International Society for Technology in Education

Certifications

  • Certified Technical Professional (CTP) - program
  • Project Management Professional (PMP) - Project Management Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Analytics IQ Certification - process
  • ITIL Foundation Certificate in IT Service Management - AXELOS
  • Salesforce
  • Certified Data Management Professional (CDMP) - DAMA International

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