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Skills

  • QuickBooks aptitude
  • Business Case Presentation
  • Bug Identification and Reporting
  • Organization
  • First Aid/CPR
  • Project organization
  • Planning and coordination
  • Competitor strategy evaluation
  • Competitive Analysis Documentation
  • Team management

Work Experiences

  • Achieved an President's Club for project completion efficiency.
  • Applied new skills to enhance project output.
  • Accelerated decision-making.
  • Assisted in the preparation of client proposals.
  • Was in charge of system personnel's travel arrangements, agendas, and lodging coordination.
  • Kept track of process supply usage and placed orders to keep inventory levels in check.
  • Assisted in debugging phases for Jira.
  • Assisted in the preparation of client proposals by gathering observational data points that subsequently increased client acquisition by 4%.
  • Created professional charts, pivots, and filters to create, update, and maintain detailed documents and spreadsheets.
  • Use Asana to input process data into the system, following all procedures to keep information private.

Summaries

  • Self-driven Office Clerk with experience managing administrative operations in the Miscellaneous sector.
  • Process improvement in program settings and process improvement in team leadership settings.
  • Procedure and program have a proven track record.
  • Effortlessly manages a wide range of administrative tasks, including mail, records, and travel arrangements.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Observer Intern.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • Observer Intern is a hardworking and dependable Observer Intern who excels at team leadership and process improvement.
  • Proactive professional with stakeholder engagement and team leadership expertise.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.

Accomplishments

  • Supported program managers in identifying operational bottlenecks during live product launch evaluations, improving overall process time by 4 days.
  • Generated bi-weekly observation reports that directly impacted product decision-making, recommending enhancements that improved the platform's user experience.
  • Generated real-time analytics reports for senior leadership, optimizing decision-making on product pivots that increased alignment with client needs by 76%.
  • Supported leadership in the scheduling and coordination of process, ensuring seamless execution and achieving a satisfaction rate of 23% from attendees.
  • Orchestrated stakeholder feedback meetings, ensuring key operational challenges were addressed promptly, leading to a 53% improvement in project efficiency.
  • Supported the management of stakeholder meetings, ensuring that all decisions aligned with project timelines and key performance indicators.
  • Shadowed senior analysts to improve communication strategies that reduced internal response times by 20%, boosting operational efficiency.
  • Conducted competitor strategy analysis, offering actionable insights that contributed to market share growth of 18% in 2020.
  • Delivered timely reports on competitor activities that influenced successful product positioning within category, leading to 69% increased visibility
  • Actively participated in data collection activities during field tests, contributing to SAP reaching a major performance milestone 13 weeks ahead of schedule.

Affiliations

  • Attendee, Data-Driven Design Summit 2024
  • Affiliate, Global Conference for Innovation and Digital Strategy
  • Member, Interaction Design Foundation
  • Active Member, User Experience Professionals Association (UXPA)
  • Member, International Association of Research on Innovation and Technology (IARIT)
  • Member, Association for Computing Machinery (ACM)
  • Volunteer Coordinator, National User Testing Facilitation Committee
  • Participant, Customer Experience (CX) Leaders Exchange
  • Participant, Human-Computer Interaction (HCI) Working Group
  • Participant, Digital Innovations and User Experience Forum

Certifications

  • Lynda - UX Foundations: Usability Testing Certification
  • Apple Certified Associate (ACA)
  • Coding Foundations Certificate by Lakeside Partners
  • Adobe Certified Professional in Web Design
  • LinkedIn Learning: Business Analysis Fundamentals for Beginners
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Coursera Foundations of User Experience Design Certificate
  • Certified Scrum Product Owner (CSPO)
  • Certified Tester Foundation Level (CTFL) by ISTQB

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