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Skills

  • Customer service
  • Relationship development
  • Organization
  • Proficient in Asana
  • False Positive Reduction Techniques
  • Budgets
  • Cross-functional team collaboration
  • Team building
  • Types of fraud
  • Fraud loss recovery strategies

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Provided excellent customer service to everyone, including clients and company employees.
  • Collaborated with IT and security teams to optimize fraud detection systems, enhancing overall system performance by 27% across 2 platforms.
  • Conducted targeted reviews of customer accounts.
  • Achieved reduction over 18 months.
  • Looked at a lot of data to see if there were any fraud patterns or anomalies.
  • Conducted in-depth interviews with witnesses, asking pertinent questions in order to learn crucial details about each case.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Achieved a $12 reduction in losses per two years.
  • Oversaw the delivery of system project by program team, which resulted in initiative.

Summaries

  • Consistently aligned with industry standards.
  • Clear understanding of workflow optimization and process improvement as well as project management training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $2 in fraudulent claim recoveries.
  • Collaborated across departments.
  • Collaborated cross-functionally.
  • Analytical and strategic problem solver with 18 years of fraud detection experience, including identifying emerging fraud patterns using machine learning models and collaborating with law enforcement on 16 legal cases.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Developing exceptional project management, analytics, and fraud pattern detection skills.
  • Applied machine learning algorithms.

Accomplishments

  • Reduced false positives by 60% by refining decision-tree logic and optimizing rules-based engines in fraud detection systems.
  • Integrated customer behavior analysis into fraud detection models, improving prediction accuracy by 37%.
  • Proactively identified a series of phishing attacks, leading to the suspension of 13 fraudulent accounts and preventing $3 in potential losses.
  • Resolved product issue through consumer testing.
  • Implemented automated workflows that reduced manual fraud review times by 32%, enabling faster resolution of suspected cases.
  • Optimized fraud alert parameters to deliver a 22% improvement in detection accuracy for high-risk transactions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT and security teams to develop a system for real-time monitoring, resulting in a 22% decrease in financial fraud.
  • Reduced total fraud losses by 47% through a combination of machine learning-based detection models and manual reviews.
  • Utilized geographic tracking and IP validation to identify account takeovers, reducing fraudulent account activity by 32% over several months.

Affiliations

  • Information Security Forum (ISF) Membership
  • Society of Women Engineers
  • Rotary International
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Fraud Fighting Community Denver
  • Association for Financial Professionals (AFP) Fraud Control Group
  • Infragard - FBI/Private Sector Collaboration for Cybersecurity

Certifications

  • ServSafe
  • Certified Ethical Hacker (CEH) - EC-Council
  • Cisco Certified Network Associate (CCNA)
  • Certified Cybercrime Investigator (CCI) - Summit Group
  • Certified in Risk Management Assurance (CRMA) - category
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • CompTIA Network+
  • Certified Information Systems Auditor (CISA) - initiative
  • Certified Forensic Investigator (CFI) - International Association of Interviewers (IAI)
  • AML and Compliance Certification - procedure

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