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Skills

  • Custom rule development for fraud systems
  • High-risk case identification
  • Budgets
  • Dispute resolution
  • Fraud detection algorithm implementation
  • Machine learning model utilization
  • Fraud prevention strategy development
  • Communications
  • High-risk accounts review
  • Data analysis

Work Experiences

  • Contributed to a 82% increase in team productivity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assessed and modified the alerting threshold.
  • Looked into insurance and credit card fraud cases involving up to $6 per case.
  • Confirmed fraudulent activities in 29% of cases.
  • Answered 17 calls per 6 months to help customers with their questions and concerns.
  • Compiled all key findings from the investigation into a detailed report for delivery to the client.
  • Collaborated with a cross-functional risk team.
  • Completed actions within 6 months.
  • Collaborated with law enforcement agencies.

Summaries

  • Analytical and strategic problem solver.
  • Committed to enhancing internal controls.
  • Developing exceptional project management, analytics, and fraud pattern detection skills.
  • Achieved 9% reduction in fraud attempts over 6 months.
  • Achieved $2 in fraudulent claim recoveries.
  • Collaborated across departments.
  • Contributed to operational excellence in fraud prevention systems.
  • Adept at using SQL.
  • Knowledgeable resource dedicated to finding solutions and collaborating with clients and other departments.
  • Clear understanding of workflow optimization and process improvement as well as project management training.

Accomplishments

  • Led cross-functional initiatives with IT, risk, and customer support to enhance fraud handling protocols, reducing manual reviews by 32%.
  • Conducted fraud post-mortem assessments, generating actionable insights that reduced similar incidents by 69% in future cases.
  • Recovered $3 in fraudulent losses by spearheading a collaboration between legal and fraud recovery teams across multiple departments.
  • Designed a machine learning-powered query system that minimized manual investigation times by 74%, reducing time-to-resolution for fraud alerts.
  • Implemented automated workflows that reduced manual fraud review times by 32%, enabling faster resolution of suspected cases.
  • Enhanced decision-making protocols by designing a flexible alerting system that minimized disruption while maintaining a 64% fraud detection rate.
  • Identified weaknesses in fraud detection systems through penetration testing, which led to enhanced fraud defenses and an overall protection improvement of 42%.
  • Authored fraud detection playbooks and response procedures that were used company-wide, leading to standardized investigation processes and a 45% reduction in errors.
  • Conducted root cause analysis of major fraud incidents, recommending strategies that resulted in a $7 reduction in claims per several months.
  • Identified key fraud trends using advanced analytics, contributing to a 29% year-over-year decrease in fraudulent transactions.

Affiliations

  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Payment Card Industry Security Standards Council (PCI SSC)
  • Project Management Institute
  • Toastmasters
  • SANS Institute: Cybersecurity Training and Education
  • Association of Certified Fraud Examiners (ACFE)
  • ACAMS Fraud Prevention and Detection Network
  • Association of Information Technology Professionals
  • AML & Fraud Risk Management Professional Forum

Certifications

  • Certified Information Privacy Professional (CIPP) - International Association of Privacy Professionals (IAPP)
  • Fraud Analytics Professional Certification (FAPC) - Summit Group
  • Certified Cybercrime Investigator (CCI) - Summit Group
  • Financial Risk Manager (FRM) - Global Association of Risk Professionals (GARP)
  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Data Science Professional Certificate initiative
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Project Management Professional (PMP)

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