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Skills

  • Relationship development
  • Multi-Task Management
  • Discrepancy management
  • Budgets
  • Cross-functional team collaboration
  • Results-oriented
  • MS Office
  • Operations management
  • Operational improvement
  • Weekly Payroll

Work Experiences

  • Achieved an under-budget surplus of $7 in 2018.
  • Based staffing on patient acuity levels.
  • Coordinated Study Data Tabulation Model maps with programming.
  • Analyzed patient care trends and provided actionable insight reports to drive a 64% improvement in key performance metrics.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Double-checked the data's accuracy and integrity.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 36% improvement in patient flow.

Summaries

  • Accomplished in securing grants of up to $14 to fund enhanced patient care services, contributing to a 65% boost in patient engagement.
  • Ready to contribute 9 years of experience to a fast-paced position with room for growth.
  • Bringing a successful career history of more than 16 years to the table.
  • Achieved a 54% improvement in staff morale through collaborative leadership and the implementation of a new employee recognition program.
  • Ohio has granted me a license.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Within Healthcare, senior Clinical Services Manager and outstanding performer in quality assurance and budget management.
  • Dedicated to improving clinical data management, organization, and reporting through superior research, investigation, and project management skills.
  • Strengths in data analysis and workflow optimization backed up by Healthcare training.

Accomplishments

  • Led efforts to improve staff utilization by implementing flexible scheduling, reducing workforce expenses by $14 annually.
  • Collaborated with IT to design and implement a clinical data management system, reducing data entry errors by 60% and improving accessibility.
  • Instrumental in achieving PMP, demonstrating excellence in clinical operations and meeting system.
  • Directed a team of 11 clinical staff to exceed KPIs in areas of patient throughput, staff efficiency, and treatment success rates.
  • Led a multidisciplinary team of 6 healthcare professionals, delivering coordinated care and ensuring compliance with state and federal health regulations.
  • Monitored and adjusted clinical staffing levels based on forecasted patient loads, ensuring optimal care delivery with a 55% reduction in overtime costs.
  • Led the development and implementation of a streamlined patient admissions process, increasing patient intake by 20% while reducing wait times.
  • Secured funding worth $18 to expand patient services, driving a 37% increase in patient satisfaction and engagement within one year.
  • Implemented a telehealth service that expanded patient access by 62% during the COVID-19 pandemic, minimizing disruptions to care.
  • Implemented a patient education initiative that reduced readmission rates by 59% through improved post-discharge care.

Affiliations

  • American Association of Nurse Executives (AONE)
  • Rotary International
  • Project Management Institute
  • National Patient Safety Foundation (NPSF)
  • International Society for Quality in Health Care (ISQua)
  • Society of Women Engineers
  • National Institutes of Health (NIH) Clinical Center Leadership Rotations
  • American Society of Safety Professionals
  • American Society for Health Care Risk Management (ASHRM)
  • Association for Healthcare Resource & Materials Management (AHRMM)

Certifications

  • Accredited Case Manager (ACM) by American Case Management Association (ACMA)
  • Healthcare Financial Management Association (HFMA) Certified Healthcare Financial Professional (CHFP)
  • Certified Coding Specialist (CCS) by AHIMA
  • Fellow in the American College of Healthcare Executives (FACHE)
  • Nurse Executive Advanced-Board Certified (NEA-BC) by ANCC
  • Certified Public Accountant (CPA)
  • Certified Medical Manager (CMM) by Professional Association of Health Care Office Management (PAHCOM)
  • Certified Protection Officer (CPO)
  • Certified Case Manager (CCM) by Commission for Case Manager Certification (CCMC)
  • Master’s in Healthcare Administration (MHA)

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