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Skills

  • Familiarity with auto body repair methods
  • Compliance with state and federal guidelines
  • Insurance policy interpretation
  • Auto damage appraisal
  • Attention to detail in damage assessments
  • Process improvement
  • Multitasking in fast-paced environments
  • Customer satisfaction improvement strategies
  • Accurate valuation of vehicles
  • MS Office

Work Experiences

  • Adjusted processes to reflect best practices.
  • Identified potentially fraudulent claims and reported them to Auto Appraiser for further investigation and analysis.
  • Achieved a 80% faster claims closure rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.
  • Increased customer satisfaction by giving policyholders honest advice on repair work and body shop procedures.
  • Achieved resolution of 17 claims.
  • Examined vehicles that had been involved in accidents and generated reports with estimated repair costs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in appraising vehicles for natural disaster claims.

Summaries

  • Achieved a 52% decline in returns.
  • Built strong relationships with repair partners.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Insurance processes and documentation are well-understood.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Certified Auto Appraiser with expertise across various vehicle appraisal technologies. Reduced manual entry errors by 24% after implementing new software solutions, significantly boosting appraisal speed and accuracy.
  • Communication and assertiveness, as well as a dedication to accurate and timely appraisals.
  • Auto Appraiser who is detail-oriented and has 15 years of appraisal experience.
  • Accomplished Auto Appraiser recognized for optimizing internal appraisal processes, resulting in an impressive 18% increase in productivity. Known for delivering exceptional accuracy in high-value vehicle appraisals.
  • Certified Auto Appraiser with excellent negotiation skills.

Accomplishments

  • Facilitated the transition to mobile damage assessment, reducing required onsite inspections by 47% and improving overall productivity.
  • Developed cost estimation reports that resulted in savings of $3 for the company by adjusting repair-cost strategies through thorough damage appraisal.
  • Spearheaded the implementation of Salesforce for appraising vehicle damage, reducing processing time by 77% and improving workflow efficiency.
  • Implemented a systematic process for high-risk vehicle reappraisals, saving the company $18 by uncovering undetected damage.
  • Participated in company audit reviews, resulting in the recovery of $18 in overpaid claims due to outdated damage evaluations.
  • Documented and resolved procedure which led to metric.
  • Collaborated with team of 10 in the development of initiative.
  • Successfully managed a workload of 6 damage assessments daily, maintaining a 80% accuracy rate in all evaluated claims.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced unnecessary repair costs by $10 through collaborative work with external body shops and detailed comparative analysis on repair requests.

Affiliations

  • Association of Information Technology Professionals
  • Collision Industry Conference (CIC)
  • Toastmasters
  • Certified Pre-Owned Council (CPOC)
  • Project Management Institute
  • American Marketing Association
  • International Motor Vehicle Appraisers Association (IMVAA)
  • International Association of Administrative Professionals
  • Automotive Maintenance and Repair Association (AMRA)
  • Automotive Service Association (ASA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Certified Professional Insurance Appraiser (CPIA) – Lakeside Partners
  • Insurance Institute for Highway Safety (IIHS) Auto Damage Appraiser Program
  • Automotive Service Excellence (ASE) Certified Collision Technician
  • National Automobile Dealers Association (NADA) Appraisal Certification
  • Damage Analysis and Estimating Specialist (DAES) Certification – Cedar Works
  • Certified Motor Vehicle Damage and Theft Identification Specialist – Meridian
  • Certified Classic Car Appraiser – Lakeside Partners
  • Certified Insurance Adjuster with Auto Damage Expertise – Northwind

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