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Skills

  • Basic Accounting and Financial Reporting
  • Team management
  • Relationship development
  • Client relationship management
  • Document standardization
  • Communications
  • Administrative task coordination
  • Supervision
  • Organization
  • MS Office

Work Experiences

  • Assisted in onboarding 11 new employees, ensuring appropriate training and integration into organizational processes, which led to faster team productivity.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved savings through efficient vendor selection.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with the project team.
  • Used a variety of technologies, including Adobe Creative Suite and Jira to prepare artwork for offset printing.
  • Transported Salesforce to three years customer locations.
  • Created detailed schedules and timelines for projects.
  • Achieved this over the course of 2018.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable Apprentice Assistant with expertise in onboarding and training, facilitating the integration of 9 new employees and decreasing training times by 33% across the department.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 55% fewer missed deadlines.
  • Achieved 69% faster project completion rates.
  • Apprentice Assistant proficient in managing cross-departmental collaborations and inventory audits, contributing to a 48% improvement in stock accuracy and operational efficiency.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Within Miscellaneous, senior Apprentice Assistant and outstanding performer in workflow optimization and stakeholder engagement.
  • Achieved file standardization.
  • Achieved higher productivity.

Accomplishments

  • Maintained office space cleanliness and organization, ensuring all safety protocols were consistently followed, resulting in a 36% increase in employee satisfaction.
  • Assisted in preparing and updating procedural manuals, which enhanced office-wide understanding of day-to-day processes.
  • Assisted with quarterly inventory audits, ensuring accurate records management and improved operational efficiency by 19%.
  • Monitored and maintained office machines (e.g. Printers, copiers), reducing downtime by 76%.
  • Contributed to process improvements that sped up file retrieval by 13 minutes per document on average.
  • Revised process documentation, reducing administrative errors by 8 and streamlining workflow.
  • Organized and maintained digital and physical filing systems, improving document accessibility by 79% and reducing clutter.
  • Supported high-level executives, maintaining daily schedules, prioritizing tasks, and ensuring timely completion of all deliverables.
  • Improved digital record-keeping techniques using method, lowering overall processing time by 15%.
  • Documented and resolved system which led to program.

Affiliations

  • Project Management Institute
  • Records and Information Management Professionals Australasia
  • Jaycees
  • National Business Education Association (NBEA)
  • Society for Human Resource Management (SHRM) - Relevant to onboarding and employee integration
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Facility Management Association (IFMA)
  • Financial Services Career Program - Administrative Assistant Focus
  • International Council of Nurses

Certifications

  • Certified Administrative Manager (CAM) from Ironclad Systems
  • Basic Financial Accounting Course 2017
  • Google Workspace Certified Administrator
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Meeting Professional (CMP)
  • Certified Administrative Professional (CAP)
  • Human Resources Management Certification (HRM) Basics
  • Certified Office Manager (COM) from standard

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