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Skills

  • Customer service in healthcare
  • Continuous improvement of patient care procedures
  • Medical terminology proficiency
  • Document management and filing
  • Patient satisfaction improvement strategies
  • Handling patient inquiries with confidentiality
  • Security systems
  • Planning and coordination
  • Multitasking in fast-paced environments
  • Process improvement

Work Experiences

  • Assisted in insurance verifications for over 15 patients weekly, ensuring consistent and error-free pre-authorizations for medical treatments.
  • Collaborated effectively with nursing staff.
  • Conducted interviews with patients in order to obtain medical information and insurance information.
  • Organized, secured, and updated financial documentation for method and initiative.
  • Avoided recordkeeping errors.
  • Coordinated medical inventory management.
  • Assisted with admitting patients, including verifying records accuracy, collecting fees, and ensuring appropriate documentation in compliance with method.
  • Actively participated in framework workflow assessment meetings.
  • Completed the process within three years.
  • Achieved a 70% reduction in administrative inquiries.

Summaries

  • With excellent judgment and multitasking abilities, highly organized and resourceful.
  • A seasoned problem-solver with a warm and caring demeanor and strong communication skills.
  • Excellent attention to detail and dedication to improving patient outcomes through individualized care.
  • Dedicated to maximizing productivity and streamlining processes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Student pursuing a Healthcare degree who is eager to contribute developed knowledge in the role of Medical Unit Clerk.
  • Experienced Medical Unit Clerk with a track record of managing a wide range of medical administrative needs in high-volume, patient-centered environments.
  • Active leader with excellent communication and collaboration skills.
  • Ability to recognize process issues and integrate framework solutions to achieve method.
  • Communicative and team-oriented, with Power BI expertise.

Accomplishments

  • Decreased patient wait times for medical consultations by improving triage processes, leading to a 66% increase in patient satisfaction scores.
  • Led a project that integrated new billing software into department operations, improving processing speed and reducing billing errors by 22%.
  • Ensured timely submission and accuracy of insurance claims, resulting in 25% claim approval rate and reducing overall rejected claims by 68%.
  • Entered and updated critical patient data with 53% accuracy, complying fully with HIPAA and state regulatory standards in the Microsoft Excel EMR system.
  • Implemented patient intake system improvements that reduced processing times by 81%, improving overall patient satisfaction and care delivery.
  • Audited and corrected discrepancies in medical records weekly, identifying 6 issues that could have resulted in compliance infractions or patient care delays.
  • Created and enforced tracking mechanisms for medical records, reducing the rate of misplaced files by 72% within system.
  • Provided timely and accurate front-line support for patient inquiries, medical record requests, and appointment scheduling, maintaining a customer satisfaction rate of 21%.
  • Assisted in implementing training programs on newly updated EMR software, ensuring that all staff complied, and workflows were followed with 61% accuracy.
  • Optimized patient discharge process leading to a 32% reduction in patient exit delays, improving overall department efficiency.

Affiliations

  • Active member of the National Healthcareer Association (NHA) with an emphasis on healthcare workforce development and certification renewal.
  • Regular participant in healthcare compliance and HIPAA training seminars as part of the Center for Medicare & Medicaid Services (CMS).
  • Participant in the Certified Healthcare Administrative Professional (cHAP) certification renewal program, up-to-date with current administrative reporting standards.
  • Certified in healthcare project management from framework, implementing improvements in administrative task tracking and reporting systems.
  • Volunteer coordinator for Columbus community clinic's patient admission team, engaging in process improvements for medical records handling and patient documentation.
  • Participant in the Healthcare Information and Management Systems Society (HIMSS), with a focus on the integration and use of clinical data systems.
  • Member of the Administrative Healthcare Quality Improvement Task Force (AHQIT) since 2020, working on strategic patient record-keeping changes and training programs.
  • Involved in regional chapters of the Healthcare Financial Management Association (HFMA), staying updated on billing processes and related administrative functions.
  • Completed HIPAA and patient confidentiality training from system in 2017, with a focus on improving compliance within administrative operations.
  • Active contributor to the National Association of Healthcare Access Management (NAHAM) forums related to patient admission and access services workflow improvements.

Certifications

  • Project Management Professional (PMP)
  • Certified Professional Biller (CPB) – Northwind
  • CompTIA Network+
  • Certified Billing and Coding Specialist (CBCS) - Vantage
  • Salesforce
  • Medical Terminology Certificate - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Advanced Health Unit Coordinator (A-HUC) - Ironclad Systems

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