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Skills

  • Invoice generation
  • First Aid/CPR
  • Inter-departmental coordination
  • Insurance claim resolution
  • Document management and filing
  • Process improvement
  • Data accuracy and validation
  • Security systems
  • Medical records auditing
  • Medical billing and coding

Work Experiences

  • Conducted interviews with patients in order to obtain medical information and insurance information.
  • Accelerated decision-making by 64% minutes per meeting.
  • Assisted the accounts department.
  • Was in charge of creating and maintaining accurate and confidential patient records.
  • Was in charge of the process medical practice's administrative needs.
  • Assisted in insurance verifications for over 9 patients weekly.
  • Achieved a 80% reduction in missed appointments.
  • Collaborated with medical professionals.
  • Coordinated medical inventory management, ensuring continuous availability of critical supplies and reducing stock shortages by 83%.
  • Customer service, patient appointment management, billing and collections, and office administration were among the tasks I oversaw in the front office.

Summaries

  • Program, framework, and method are all available.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • In category environments, well-organized Medical Unit Clerk with demonstrated knowledge of healthcare procedures and administrative operations.
  • Forward-thinking and approachable, with a proven ability to multitask, modernize offices, and streamline processes.
  • Procedure and standard have a proven track record.
  • Excellent attention to detail and dedication to improving patient outcomes through individualized care.
  • Insurance forms, charts, and other business correspondence are familiar to me.
  • Motivating leader who has built and managed method teams in the past.
  • Proficient in promoting category by leveraging workflow optimization and client relations knowledge.
  • Ability to recognize process issues and integrate framework solutions to achieve method.

Accomplishments

  • Implemented patient intake system improvements that reduced processing times by 81%, improving overall patient satisfaction and care delivery.
  • Instituted manual and electronic patient documentation protocols that improved processing accuracy by 38%, ensuring compliance with program.
  • Successfully managed just-in-time inventory system for medical supplies, reducing stock levels by 26% and saving the facility $4 annually.
  • Managed daily schedule of patient appointments and department workload, ensuring that all 5 professionals maintained ideal patient flow.
  • Accurately processed 17 patient admissions per day, verifying patient data in accordance with HIPAA and achieving an error rate below 67%.
  • Contributed to the successful completion of 3 medical audits, ensuring compliance with all HIPAA and Joint Commission standards.
  • Optimized patient discharge process leading to a 32% reduction in patient exit delays, improving overall department efficiency.
  • Maintained clear and precise communications with clinical and administrative teams to ensure seamless patient flow and minimize delay in care transitions.
  • Developed and maintained scheduling processes for 16 medical professionals, reducing overlapping shifts and improving departmental workflow.
  • Decreased patient wait times for medical consultations by improving triage processes, leading to a 66% increase in patient satisfaction scores.

Affiliations

  • Contributed as a volunteer for hospital administrative tasks in the Boston Health Resource Network, focusing on patient intake improvements since 2023.
  • Associated with the Clinical Data Management Association (CDMA), promoting updates in demographic data reporting and compliance tracking standards.
  • Regular participant in healthcare compliance and HIPAA training seminars as part of the Center for Medicare & Medicaid Services (CMS).
  • Completed HIPAA and patient confidentiality training from system in 2017, with a focus on improving compliance within administrative operations.
  • Active member of the Healthcare Administration Association (HCAA), engaged in activities aimed at enhancing workflow optimization and patient data integrity.
  • Certified as a Health Unit Coordinator through the National Association of Health Unit Coordinators (NAHUC) with 2020 credentialing.
  • Affiliated with the Professional Association of Health Care Office Management (PAHCOM) for ongoing education in medical office management and practice administration.
  • Certified by the American Health Information Management Association (AHIMA) in medical record accuracy, coding, and patient data confidentiality.
  • Coordinated with the Patient Experience Improvement Group (PEIG) to streamline reporting and feedback systems in multiple clinic sites.
  • Member of the Administrative Healthcare Quality Improvement Task Force (AHQIT) since 2020, working on strategic patient record-keeping changes and training programs.

Certifications

  • Certified Professional Biller (CPB) – Northwind
  • Medical Office Administration Certification - Northwind
  • Health Informatics Certification Beacon Labs
  • Certified Practice Manager (CPM) - Summit Group
  • Certified Outpatient CDI Specialist (COC-CDI) - Harbor & Co.
  • Medical Billing and Coding Certification, Meridian
  • Certified Medical Administrative Assistant (CMAA) - Brightline
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)
  • Certified Billing and Coding Specialist (CBCS) - Vantage

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