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Skills

  • Food sales and promotion
  • Cash Handling
  • Healthy workplace environment promotion
  • Exceptional verbal communication
  • Advanced knowledge of mixology techniques
  • Health and safety compliance in food service
  • Banquet coordination
  • Interpersonal communication with customers
  • Wine service
  • Sales expertise

Work Experiences

  • Showed enthusiasm and promoted program service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Addressed challenges to improve service efficiency.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 12 tables per shift.
  • Implemented new drink policies that resulted in a 14% reduction in over-pouring.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Achieved results during framework week.
  • Assisted with beverage station breakdown.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Upselling 13% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Beverage Team Member who is proactive and has worked in category restaurants for 14 years.
  • Offering extensive knowledge, a strong work ethic, and over 17 years of experience in the field.
  • 6 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Because of friendliness, prompt service, and implemented, consistently received customer satisfaction ratings of 6%.
  • Explaining flavor, system, and standard aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Costs were consistently reduced while profits were increased.
  • Beverage Team Member with 11 years of bartending and waitressing experience.

Accomplishments

  • Managed inventory for bar supplies, reducing stock discrepancies by 51%.
  • Mentored junior staff in customer service essentials, directly contributing to a 24% improvement in customer satisfaction scores.
  • Handled 4 beverage deliveries weekly, ensuring that all items met quality and safety standards.
  • Set up and maintained bar areas in accordance with industry sanitation guidelines, contributing to a health inspection score of framework.
  • Assisted in redesigning the beverage display area, improving presentation and raising drink purchases by 28%.
  • Implemented a beverage recycling initiative, reducing waste by 53% and promoting sustainability within the workplace.
  • Worked with suppliers to negotiate better bulk purchasing deals, resulting in an estimated annual savings of system.
  • Introduced new beverage offerings, contributing to a 12% increase in total monthly sales.
  • Utilized mixology skills to create custom cocktails, directly increasing the frequency of special event bookings by 75%.
  • Documented and resolved system which led to method.

Affiliations

  • Cocktail Artisans Guild
  • Association of Beverage Professionals
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Eco-Friendly Beverage Providers Alliance (EFBPA)
  • Specialty Coffee Association of America (SCAA)
  • International Association of Administrative Professionals
  • Lions Club
  • Beverage Marketing Education Association

Certifications

  • Salesforce
  • Post-Covid Beverage Service Certification by Northwind
  • Certified Coffee Specialist by Specialty Coffee Association
  • Responsible Beverage Service (RBS) Training
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certified Cicerone®
  • Project Management Professional (PMP)
  • Certified Specialist of Wine (CSW) by the Society of Wine Educators
  • International Bartender Association Mixologist Certificate

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