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Skills

  • Relationship development
  • Problem resolution
  • MS Office
  • Positive feedback generation from guests
  • Post-visit cleanliness inspections
  • Supervision
  • Guest room cleaning and sanitizing
  • First Aid/CPR
  • Telephone reservations
  • Customer service

Work Experiences

  • Acted as the principal liaison between housekeeping and maintenance, facilitating prompt resolution of room maintenance issues within three years.
  • Contributed to an award-winning housekeeping team, recognized by Innovation Award for excellence in cleanliness and customer service.
  • Contributed to a 25% reduction in cleaning-related errors.
  • Collaborated with the reservations team.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Achieved results during one year.
  • Achieved results in 6 months.
  • Achieved compliance during 2022.
  • Carried out pre-check-in inspections for VIP suites.
  • Addressed guest needs.

Summaries

  • Contributed to a welcoming and friendly atmosphere.
  • Accommodation assistant with 12 years of successful cross-functional collaboration and performance reporting experience.
  • Contributed to a 55% improvement in guest reviews.
  • Accomplished Accommodation Assistant.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Contributed to high-profile guest satisfaction.
  • Contributed to a 55% decrease in cleaning errors.
  • Adaptable and proactive in addressing maintenance issues.
  • Collaborated across departments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Responded to emergency maintenance requests within 18 minutes of being notified, helping to prevent extended room downtime and guest dissatisfaction.
  • Recognized as Employee of the Month in 11 months for exceeding cleanliness standards and receiving consistently high guest feedback scores.
  • Collaborated with team of 17 in the development of category.
  • Collaborated with the front desk team to prioritize check-in readiness of VIP and early-arriving guests, consistently meeting deadlines within 5 hours.
  • Created a real-time system for guest requests handling, reducing response time by 26% and increasing overall customer satisfaction.
  • Trained 17 new hires in OSHA-compliant cleaning protocols, contributing to a safer work environment and reducing incidents by 63%.
  • Created personalized welcome setups in VIP rooms, contributing to a 71% rise in positive guest reviews relating to attention to detail.
  • Documented and resolved category which led to standard.
  • Collaborated with maintenance team to address room repairs promptly, reducing repair wait time by 21% and improving guest reviews on condition ratings.
  • Spearheaded cross-functional team meetings between housekeeping and guest services departments, leading to a seamless coordination that improved room turnover rates by 29%.

Affiliations

  • Rotary International
  • American Medical Informatics Association
  • Toastmasters
  • Best Practices in Housekeeping Consortium
  • World Green Tourism Council
  • National Housekeeping Standards Association (NHSA)
  • Society of Women Engineers
  • Hotel Environment and Sustainability Initiative (HESI)
  • Housekeeping Managers Society (HMS)
  • Energy Efficiency in Hospitality Association

Certifications

  • Room Inspection Techniques Certification - system
  • Certificate in Inclusive Guest Experience (Disability Awareness) - Lakeside Partners
  • Occupational Health and Safety Awareness Certificate - metric
  • Housekeeping Room Attendant Certification - process
  • Hotel Housekeeping Inspection Principles Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospitality & Guest Service Fundamentals Certification - standard
  • First Aid at Work Certificate - Ironclad Systems
  • Certified Housekeeping Manager (CHM) - Northwind
  • First Aid/CPR Certified

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