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Skills

  • Customer acquisition cost reduction
  • Leadership & Team Management
  • KPI Tracking & Performance Measurement
  • Partner ecosystem development
  • Deal Structuring & Approval Processes
  • Operational efficiency optimization
  • Milestone-based project management
  • Churn rate reduction
  • Mergers & Acquisitions (M&A)
  • Client Relationship Management (CRM)

Work Experiences

  • Improved customer experiences in order to increase renewal rates, lower churn, and provide better support.
  • Beat standard and category benchmarks in 18 months.
  • Achieved $15 in cross-selling opportunities.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Prioritized and allocated valuable resources to meet business objectives.
  • Used the process strategy to generate $9 in consistent monthly income.
  • Devised and implemented business plans for the design, development, and maintenance of customer operations.
  • Established performance metrics for employees in order to motivate them to work toward a common goal.
  • Through improved strategies, I was able to reduce digital marketing costs per visit by 14%.
  • Devised successful marketing, sales, and promotional strategies.

Summaries

  • Extensive leadership and management experience with a focus on streamlining processes and reviving operations.
  • Executive in charge of business operations with 12 years of experience leading strategic and tactical business initiatives.
  • Superior ability to focus creative efforts and brand engagement in order to meet client objectives.
  • Advanced standard and category expertise from a marketing leader.
  • Strong operational skills and a track record of enforcing policies and controlling budget expenditures.
  • Excellent problem-solving and technical support experience.
  • Experience guiding creative vision and improving team leadership.
  • Successful Development Manager with a unique leadership style and a strong understanding of brand positioning strategies.
  • Bringing client acquisition and contract negotiation experience, as well as excellent interpersonal communication, relationship-building, and team-leading skills.
  • Increased program metric by 2% and metric metric by 17% in only 18 three years are examples of accomplishments.

Accomplishments

  • Revamped lead generation methodology and achieved a 38% boost in qualified leads produced over 15 months.
  • Led a cross-functional team in the implementation of partnership strategies, increasing market share by 33% in Portland/Miscellaneous.
  • Consistently met or exceeded KPIs by deploying milestone-based project management to ensure timely execution of new initiatives.
  • Redesigned the client acquisition framework, leading to a 25% improvement in lead-to-conversion ratio over three years.
  • Played integral role in crafting a pricing model that brought a 30% increase in profitability for new and existing clients.
  • Closed $7 in new business by spearheading negotiations with C-level executives from Miscellaneous.
  • Developed and executed a multi-year business development roadmap, driving $10 in new business revenue within 6 months.
  • Developed an international business expansion strategy resulting in a revenue boost of 43% across program within two years.
  • Partnered with metric to co-market solutions, resulting in a 72% increase in channel sales pipeline.
  • Accomplished method through launched.

Affiliations

  • Society of Human Resource Management
  • American Society of Safety Professionals
  • National Association for Business Development Professionals (NABDP)
  • Strategic Account Management Association (SAMA)
  • Jaycees
  • Financial Executives International (FEI)
  • Global Business Travel Association (GBTA)
  • Chief Executive Forum (CEF)
  • Association of Proposal Management Professionals (APMP)
  • Business Development Institute (BDI)

Certifications

  • Salesforce Certified Advanced Administrator
  • Certified Sales Professional (CSP) by Manufacturer's Representative Educational Research Foundation (MRERF)
  • CompTIA A+ Technician
  • Certificate in Negotiation Mastery by framework
  • Digital Marketing Certificate by Vantage
  • Certified Global Sales Leadership by Summit Group
  • Strategic Sales Management Certification by Ironclad Systems
  • Product Management Certificate by method
  • Certified Business Relationship Manager (CBRM) by BRM Institute
  • Microsoft Certified Systems Engineer (MCSE)

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