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Skills

  • Contract negotiation for international freight
  • Customer support
  • Process automation implementation
  • First Aid/CPR
  • Supervision
  • Knowledge of Incoterms 2020
  • Inventory turnover management
  • Project organization
  • Proficiency in initiative
  • Import/export documentation expertise

Work Experiences

  • Completed demand forecasting for Salesforce imports.
  • Directed troubleshooting of customs disputes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved an on-time delivery rate of 54%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Cut processing time by 21%.
  • Directed troubleshooting and resolution of customs disputes, minimizing impact on the supply chain and avoiding penalties totaling $12.
  • Avoided overstocking.
  • Cut international shipping costs by $16.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved 77% faster transit times.
  • Team-oriented, dependable, and technologically savvy.
  • Achieved a 29% improvement in department productivity.
  • Ready to bring 17 years of international logistics experience.
  • Achieved substantial cost savings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Import Department Manager.
  • Contributed to a stronger bottom line.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 76% more efficient clearance times.

Accomplishments

  • Increased accuracy in tariff classification, lowering the risk of overpayment on duties by 67% through meticulous review sessions.
  • Resolved product issue through consumer testing.
  • Achieved seamless integration of third-party logistics (3PL) systems, reducing manual data entry by 49% and improving tracking accuracy.
  • Mentored junior coordinators to improve departmental performance, resulting in a 21% improvement in throughput under a six-month training protocol.
  • Negotiated more favorable terms with overseas suppliers, reducing import costs by $212,000 per quarter.
  • Initiated new customs training sessions, resulting in a 57% decrease in documentation-related issues and delays.
  • Implemented cost-saving strategies by conducting competitive bids with freight carriers, reducing shipping expenses by $20,000 annually.
  • Managed high-priority shipments, collaborating with freight forwarders and customs brokers to ensure smooth delivery to the West Coast during peak seasons.
  • Reduced shipping delays by 77% by instituting a risk management process for cross-border freight disruptions.
  • Improved team performance through enhanced training programs, boosting overall productivity by 66% within two years.

Affiliations

  • Certified Customs Specialist (CCS)
  • Lions Club
  • International Maritime Organization (IMO)
  • Society of Women Engineers
  • Council of Supply Chain Management Professionals (CSCMP)
  • Project Management Institute
  • National Customs Brokers and Forwarders Association of America (NCBFAA)
  • International Air Transportation Association (IATA)
  • International Organization for Standardization (ISO)
  • American Marketing Association

Certifications

  • Professional Designation in Logistics and Supply Chain Management by The International Society of Logistics (SOLE)
  • Google Certified Professional Cloud Architect
  • Customs Trade Partnership Against Terrorism (CTPAT) Certification
  • Salesforce
  • Licensed Customs Broker by the U.S. Customs and Border Protection (CBP)
  • International Traffic in Arms Regulations (ITAR) Compliance Certification
  • Certified International Trade Professional (CITP) by FITT (Forum for International Trade Training)
  • Certified Customs Specialist (CCS) by the National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Certified Public Accountant
  • First Aid/CPR Certified

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