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Skills

  • Customer relationship development
  • Customer service
  • Inventory discrepancy resolution
  • Project organization
  • Purchasing and procurement
  • Customer service expertise
  • Procedure equipment
  • Parts ordering and management
  • Attention to detail in record-keeping
  • Continuous product training participation

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed to a 36% increase in sales.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved an 85% resolution rate.
  • Closed over 16 service tickets per day by ensuring all recommended parts were available at the time of the customer's appointment.
  • Assisted customers with troubleshooting.
  • Cut retrieval time by 37% for commonly used parts.
  • Created customized stock management solutions for clients, meeting specialized needs and increasing repeat business by 43%.
  • Created customized stock management solutions.
  • Achieved an average of 27% over goals.

Summaries

  • Achieved consistent performance awards for exceeding sales targets by focusing on tailored customer service and high product knowledge retention.
  • Offering 12 years of broad experience in analyzing and resolving problems, as well as motivating high-performing employees.
  • Adaptable professional with the ability to quickly learn and implement new inventory management technologies, leading to improved operational outcomes.
  • Cycle counting specialist.
  • Contributed to long-term client retention.
  • Built strong relationships with local mechanics and body shops.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 10% boost in accessory sales.
  • Collaborated with vendors.

Accomplishments

  • Developed a streamlined parts inventory system, reducing stock discrepancies by 41% over several months.
  • Proactively updated parts catalog with key information, reducing customer waiting time by 18 months.
  • Enhanced supplier relationships by regularly communicating delivery expectations, resulting in improved delivery accuracy of 61%.
  • Negotiated contracts with OEMs, resulting in favorable pricing and saving the company system annually.
  • Increased department revenue initiatives by 46% through upselling additional parts and services to walk-in customers.
  • Participated in quarterly budget planning, identifying opportunities to reduce parts procurement costs by system.
  • Implemented a new electronic parts tracking system that reduced order processing times by one year.
  • Led the implementation of a new parts lookup system that decreased customer wait time by 6 months.
  • Maintained a fill rate of 74% for key parts, ensuring technicians had necessary components to complete jobs on time.
  • Introduced parts bundling strategies to help increase sales, which boosted monthly revenue by standard in 2018.

Affiliations

  • Automotive Aftermarket Industry Association (AAIA)
  • Jaycees
  • Association for Computing Machinery
  • American Society for Quality (ASQ) with focus on inventory management
  • Freemason
  • National Institute for Automotive Service Excellence (ASE) Certification in Lean
  • Automotive Manufacturing Association (AMA)
  • Automotive Industry Action Group (AIAG)
  • International Council of Nurses
  • Automotive Warehouse Distributors Association (AWDA)

Certifications

  • Project Management Professional (PMP)
  • Customer Service Excellence Certificate (Coursera)
  • Retail Parts Operation Certification (Chrysler Academy)
  • Counterperson Certification Program (ASE - Automotive Service Excellence)
  • Certified Advanced Counterperson (Motorcar Parts of America)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Inventory Control Training (National Distribution and Contracting Inc.)
  • Automotive Parts Specialist Certification (Automotive Parts Services Group)

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