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Skills

  • Case management
  • Business operations
  • Contract negotiation
  • Trauma-informed care
  • Client intake and onboarding
  • Relationship development
  • Team building
  • Developing personalized care plans
  • HIPAA compliance
  • Organization

Work Experiences

  • Achieved results over three years.
  • Transported Workday to the past year customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in resolving financial issues for 3 clients.
  • Achieved 75% compliance.
  • Advocated for policy changes at Phoenix legislature.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Audited client case files.
  • Advocated for patients' legal rights.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Builds sustainable care networks for clients and families.
  • Aligned with best practices in social services.
  • Accomplished Social Services Designee.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Compassionate Social Services Designee with 8+ years of experience delivering personalized care plans and providing critical support to clients. Proven track record in improving client satisfaction by 36% and reducing critical incidents through effective crisis interventions.
  • Social Services Designee is a caring and skilled Social Services Designee who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Within Miscellaneous, senior Social Services Designee and outstanding performer in strategic planning and budget management.

Accomplishments

  • Collaborated with an interdisciplinary team of 8, improving care coordination and reducing service delays by 18% days.
  • Coordinated family counseling sessions for 11 residents, contributing to a significant 56% increase in family engagement and support.
  • Collaborated across multiple departments to establish integrated discharge planning, reducing hospital readmission rates by 36%.
  • Collaborated with local health systems to facilitate access to healthcare for uninsured clients, resulting in a 35% increase in healthcare access.
  • Resolved product issue through consumer testing.
  • Recognized for improving overall care delivery by 65% after spearheading a time-sensitive resident assessment project involving 3 individuals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented early intervention screenings, resulting in a 82% reduction in crisis situations for at-risk populations.
  • Achieved a 85% reduction in service wait times by coordinating cross-departmental efforts between social work, medical, and administrative staff.
  • Documented and resolved initiative which led to process.

Affiliations

  • American Marketing Association
  • Jaycees
  • Association for Community Organization and Social Administration (ACOSA)
  • International Association of Administrative Professionals
  • National Association for Rural Mental Health (NARMH)
  • American Sociological Association (ASA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • American Society of Safety Professionals
  • Project Management Institute
  • National Association of Social Workers

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Trauma-Informed Care Certification
  • Licensed Clinical Social Worker (LCSW)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Health Education Specialist (CHES)
  • Certified Compassion Fatigue Professional (CCFP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Addictions-Informed Mental Health Professional (CAIMHP)

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