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Skills

  • Customer service
  • Supervision
  • Mentoring and coaching
  • Monitoring care plan efficacy
  • Case management
  • Relationship development
  • Cross-functional team coordination
  • Team management
  • Client benefit reinstatement advocacy
  • Interdisciplinary team collaboration

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Arranged 4 community engagement events.
  • Arranged 18 community engagement events, strengthening partnerships with resources on mental health and addiction recovery.
  • Advocated for policy changes at Phoenix legislature.
  • Had an excellent attendance record and was always on time for work.
  • Assessed the need for specialized resident care interventions, resulting in the implementation of new care protocols in 2022.
  • Assisted in resolving housing issues for 16 clients.
  • Achieved 75% compliance.
  • Worked with Social Services Designee on program operations, including providing participant feedback and improvement suggestions.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Adept at crisis intervention.
  • Achieved a 27% success rate in reinstating benefits.
  • Adept at evaluating complex client situations.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of workflow optimization and stakeholder engagement as well as risk assessment training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Accomplished in managing resident advocacy programs.
  • Aligned with best practices in social services.
  • Consistently improved client satisfaction by 33%.

Accomplishments

  • Conducted quarterly program evaluations and presented findings to senior management, leading to the implementation of 12 service improvements.
  • Conducted comprehensive psychosocial assessments for over 7 clients, enhancing individualized care plans and improving outcomes by 48%.
  • Facilitated weekly group therapy sessions using trauma-informed care principles, contributing to a 58% reported improvement in client mental health.
  • Provided crisis management for 3 clients/referrals, ensuring immediate needs were met while maintaining a 26% success rate in follow-up care.
  • Identified and mitigated barriers to care related to social determinants, resulting in a 67% improvement in client outcomes through targeted interventions.
  • Collaborated across multiple departments to establish integrated discharge planning, reducing hospital readmission rates by 36%.
  • Led a resident advocacy initiative that received the Employee of the Year from the Harbor & Co. In 2020 for excellence in client empowerment.
  • Researched and secured over $12 in grant funding, boosting community outreach programs by 75% and increasing service availability.
  • Demonstrated effective crisis intervention techniques, resolving 17 high-risk cases with a 18% success rate in de-escalation.
  • Led 15-person task force aimed at increasing access to social services, earning the President's Club for community impact in 2024.

Affiliations

  • American Society of Safety Professionals
  • Toastmasters
  • Society for Community Research and Action (SCRA)
  • Association for Community Organization and Social Administration (ACOSA)
  • Association for Psychological Science (APS)
  • International Association of Trauma Professionals (IATP)
  • Project Management Institute
  • American Association of Service Coordinators (AASC)
  • American Sociological Association (ASA)
  • American Public Health Association (APHA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Nonprofit Professional (CNP)
  • Salesforce
  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Anger Management Specialist (CAMS)
  • Apple Certified Associate (ACA)
  • Licensed Clinical Social Worker (LCSW)
  • Certified in Healthcare Compliance (CHC)
  • Certified Grief Counseling Specialist (CGCS)
  • SHRM Senior Certified Professional (SHRM-SCP)

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