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Skills

  • Team management
  • Planning and coordination
  • Invoice generation
  • Escalation protocol design
  • Administrative support
  • Organization
  • Cerner workflow customization
  • Clinical workflow optimization
  • Project organization
  • HIPAA-compliant system management

Work Experiences

  • Made contact with customers several months to inform them of any system changes and to incorporate customer feedback into the improvement process.
  • Was in charge of the program, framework, and process improvements, as well as their creation and implementation.
  • Handled security verifications of all systems and processes as part of two years system maintenance.
  • Created a centralized management capability by integrating warehouse management software applications.
  • Achieved 43% faster response rates.
  • Achieved the client's vision and objectives through effective strategy development and execution in collaboration with management teams.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Developed a reputation for punctuality and hard work.
  • Aligned Cerner Command Center protocols with HIPAA compliance and security standards, achieving a 2021 PMP for data safety in patient handling.
  • Achieved 2021 CPA for data safety.

Summaries

  • Achieved Lean for 2015.
  • Proficient in promoting category by leveraging cross-functional collaboration and budget management knowledge.
  • Intelligent IT leader with 5 years of experience in infrastructure development and management, application support, and security optimization.
  • Strong technical skills and experience in team leadership.
  • Communicative and team-oriented, with Jira expertise.
  • Lean certified
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Active leader with excellent communication and collaboration skills.
  • Technical requirements have been successfully translated into business solutions in the past.

Accomplishments

  • Led a 9-member operational team through an emergency cutover to a disaster recovery Cerner instance, ensuring zero downtime for inpatient services.
  • Trained 5 hospital departments in utilizing updated Cerner inpatient modules which resulted in a 29% increase in operational efficiency.
  • Streamlined interdepartmental communication via the Command Center’s Cerner platform, increasing user adoption of new features by 79%.
  • Led inpatient system readiness testing in 2018, resulting in compliance with OSHA and reducing clinical downtime risk.
  • Collaborated with framework to deliver seamless inpatient Cerner updates without service interruption, reducing change management errors by 25%.
  • Successfully deployed Cerner patient flow solutions, reducing patient boarding times by 57% and improving throughput efficiency.
  • Monitored real-time inpatient Cerner performance metrics to proactively prevent system overload, resulting in a 37% reduction in critical alerts.
  • Optimized resource scheduling via Command Center KPIs, reducing inpatient examination wait times by 55% in 12 units.
  • Led troubleshooting efforts during procedure of incidents, reducing system recovery time by 59% and ensuring patient safety across 2 departments.
  • Developed cross-departmental protocols for responding to inpatient Cerner system alerts, cutting average response times by 37%.

Affiliations

  • Participant, Cerner Syndicates Initiative – Regularly provided feedback for feature improvements in Cerner Command Center tools for inpatient care settings.
  • Affiliate, Cerner Users Network – Participated in peer discussions on best practices for system deployments and user interface improvements.
  • Member, Cerner Health Information Exchange Forum – Focused on enhancing the secure and accurate exchange of health information within multi-institution networks.
  • Member, American Association of Healthcare Administrative Management (AAHAM) – Focused on optimally aligning healthcare finance with IT system capabilities.
  • Member, Healthcare Information and Management Systems Society (HIMSS) – Focused on leveraging IT systems for improved clinical outcomes and operational efficiency.
  • Certification Holder, Certified Professional in Healthcare Information and Management Systems (CPHIMS) – Spearheaded command center deployments with a focus on data integrity.
  • Board Member, Clinical IT Taskforce – Advocated for advancements in clinical tech to reduce workflow inefficiencies in inpatient care environments.
  • Member, Association of Clinical Documentation Integrity Specialists (ACDIS) – Applied best practices for ensuring data accuracy in multi-departmental healthcare settings.
  • Fellow, Lean Healthcare Academy – Applied Lean Six Sigma methodologies to streamline clinical workflows with Cerner system enhancements.
  • Chair, Cerner Collaborative Group for Inpatient Services – Orchestrated initiatives to enhance inpatient system communications across multi-site networks.

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Clinical Data Manager (CCDM)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Health Data Analyst (AHIMA)
  • Healthcare IT Specialist Certificate - CompTIA
  • Cerner Command Center Superuser Certification
  • CompTIA A+ Technician
  • Health Information Technology Professional (HITPRO)
  • HIPAA Privacy & Security Compliance Certification

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