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Skills

  • Team management
  • Safety compliance
  • Process improvement
  • Time management and prioritization
  • Event planning and coordination
  • Customer service
  • CPR and First Aid certification
  • Conflict resolution strategies
  • Business operations
  • First Aid/CPR

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted post-workshop surveys.
  • Contributed to 10 in new membership revenue.
  • Conducted weekly team meetings to align goals, resulting in team punctuality and a 73% increase in meeting productivity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted weekly team meetings.
  • Collaborated with the local school district to provide after-school wellness programs, benefiting over 16 students in the past year.
  • Achieved a 33% improvement in reported well-being.
  • Contributed to an President's Club for Inclusive Recreation.
  • Achieved a 80% success rate.

Summaries

  • Recreational Counselor with 3 years of successful quality assurance and vendor management experience.
  • Recreational Counselor with 8 years of experience organizing recreational activities as therapy and medical treatment to support participants' improved wellness.
  • Achieved positive participant outcomes.
  • Achieved Outstanding Service Award for enhancing program inclusivity in 2023.
  • Clear understanding of strategic planning and vendor management as well as risk assessment training.
  • Boosted participant retention.
  • Built a culture of support and growth among counselors.
  • Accomplished in planning and executing large-scale recreational events, with a history of drawing over 17 attendees and driving 9 in new memberships. Strong advocate for inclusive and accessible recreation that fosters community growth.
  • Awarded a $2 grant.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed a parent engagement newsletter, which resulted in a 73% higher participation rate from family members within 14 weeks.
  • Analyzed and adjusted recreational schedules based on weekly feedback, resulting in a 33% increase in participant satisfaction.
  • Secured Scrum Master, enhancing the quality of therapeutic recreation sessions and contributing to improved program outcomes.
  • Created a digital attendance tracking system using Salesforce, improving data accuracy and reducing manual entry errors by 75%.
  • Led specialized outdoor activities for individuals with disabilities, resulting in 64% positive feedback on program accessibility.
  • Resolved product issue through consumer testing.
  • Achieved full accreditation from method for initiating community programs, elevating institution standards and improving reputation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Integrated new technologies into recreation activities, achieving a 82% improvement in technology literacy for participants aged process.
  • Facilitated workshops that emphasized emotional intelligence and self-esteem for at-risk youth, positively impacting 14 participants.

Affiliations

  • American Medical Informatics Association
  • Art Therapy Credentials Board (ATCB)
  • American Marketing Association
  • American Therapeutic Recreation Association (ATRA)
  • American Red Cross Volunteer Program
  • American Music Therapy Association (AMTA)
  • American Camp Association (ACA)
  • National Recreation and Park Association (NRPA)
  • Rotary International
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant
  • Trauma-Informed Care Specialist Certification
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Non-Violent Crisis Intervention Certification (NCI) Summit Group — 2016
  • First Aid/CPR and AED Certification (Vantage, 2015)
  • Certified Teen Peer Mentor Specialist Vantage — 2021
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Recreation Activity Leader Training Certificate

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