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Skills

  • Building safety codes
  • Conflict resolution
  • Operations management
  • Supervision and training
  • Financial document control
  • Administrative skills
  • Cross-Cultural Communications
  • Writing and verbal communication
  • Staff development
  • Cost reduction strategies

Work Experiences

  • Established, enforced, and optimized internal policies for areas such as program and initiative to maintain business agility and responsiveness to dynamic market demands.
  • Trained, coached, and mentored staff to ensure that the new category program was implemented smoothly.
  • Devised 15 corporate communication plans through performance reporting and team leadership.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Internal candidates for potential management roles were recruited and trained by me.
  • Employees were delegated framework daily tasks, which streamlined daily progress and efficiency.
  • Implemented cutting-edge programs, such as the method program, to boost employee retention and reduce turnover.
  • Worked directly with management, Venue Managers, and the procedure department to brainstorm, discuss strategy, and mitigate program issues.
  • Trained, coached and mentored staff to support smooth adoption of new program program.

Summaries

  • Customer-focused General Manager with 3 years of experience who is committed to expanding quality assurance and stakeholder engagement.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Experienced Venue Manager with success in driving innovation and early adoption of emerging technologies and platforms.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With more than 13 years of experience and excellent cross-functional collaboration, budget management, and strategic planning skills, talented General Manager.
  • Client rapport, client relations, and project management are all areas in which I am determined and experienced.
  • With 12 years of customer service experience, Venue Manager is insightful.
  • Within Miscellaneous, senior Venue Manager and outstanding performer in quality assurance and stakeholder engagement.
  • Individual with over 8 years of experience as a General Manager for process organization.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Negotiated service agreements with third-party contractors, securing a 20% reduction in overall service costs.
  • Created contingency plans for emergencies like weather disruptions, achieving a 71% reduction in event cancellations.
  • Coordinated up to 12 concurrent events in high-demand periods, ensuring seamless execution and client satisfaction.
  • Staffing: Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development:: Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Increased sales 12% over the past year.
  • Led teams of up to 2 staff members in providing seamless event execution, improving client retention rates by 24%.
  • Redesigned staff scheduling processes, reducing labor costs by 46% while improving service level metrics.
  • Monitored and analyzed competitors' pricing and services to adapt strategies, leading to a 81% market share increase.

Affiliations

  • International Association of Athletics Federations (IAAF) Event Membership
  • Association for Computing Machinery
  • International Society of Hotel Association Executives (ISHAE)
  • Society of Event Management Experts (SEME)
  • Freemason
  • Association for Wedding Professionals International (AFWPI)
  • International Festivals & Events Association (IFEA)
  • International Association of Administrative Professionals
  • International Sports Venue Managers Association Membership
  • Local Professional Networking Group in Hospitality Industry

Certifications

  • Google Certified Professional Cloud Architect
  • COVID-19 Compliance Officer (C19CO) - initiative
  • Certified Food and Beverage Executive (CFBE) initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Digital Marketing Strategy - system
  • Association for Project Management (APM)
  • CompTIA Security+
  • Financial Management for Venue Managers Certification - Brightline
  • Certified Meeting Professional (CMP) - Meridian

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