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Skills

  • Data entry documentation
  • Resolving discrepancies
  • Mail management
  • Issue response and resolution
  • Calendar management
  • Microsoft Office Suite
  • CRM and office management software
  • Program file distribution
  • Memo preparation
  • Report analysis

Work Experiences

  • Was in charge of greeting visitors, taking phone calls, and maintaining the front desk.
  • Worked professionally to meet the needs of all clients, vendors, and public visitors.
  • Created a the past year newsletter with events and updates for program employees, which increased event participation by 11%.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Was in charge of office inventory, which included restocking supplies and placing purchase orders for new process and procedure products.
  • Was in charge of answering all incoming calls and directing them to the appropriate department or employee.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Professional business documents such as process, category, and metric were written by me.
  • Assisted with office system troubleshooting, maintenance, and updates.
  • Collaborated with Testing Center Assistant and Testing Center Assistant, took meticulous notes, and distributed minutes to all attendees in one year meetings.

Summaries

  • Meticulous, with a track record of achieving company and client goals through process improvements and procedural adherence.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Administrative Assistant who is meticulous and methodical in organizing, planning, and managing daily clerical needs.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Mentoring junior team members, coordinating programs, and leading independent projects are all skills that a skilled administrative professional possesses.
  • Personable Testing Center Assistant with exceptional relationship-building skills who cultivates positive relationships with clients, employees, and management.
  • Excellent prioritization skills in a fast-paced environment.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Bringing 18 years of experience managing front-desk operations in a fast-paced environment.
  • Program support specialist with 16 years of experience working with program leaders to achieve process.

Accomplishments

  • Recommended operational changes that saved 9 annually in testing center budget.
  • Reduced exam preparation time by 63% through process improvements in exam materials distribution.
  • Established a new tracking system for testing center equipment, reducing loss and damage by 48%.
  • Improved student experience by upgrading the ID verification process, which reduced incidents of mismatched identification by 55%.
  • Monitored adherence to ADA guidelines, ensuring 19% compliance in exam accommodations.
  • Led 11-member team in the delivery of 12 testing sessions during high-demand periods with 54% error-free execution.
  • Processed over 6 confidential student records with 29% accuracy following data privacy standards.
  • Supervised the implementation of new room scheduling software, cutting down double-booking incidents by 35%.
  • Reduced material waste by 74%, optimizing storage of testing supplies and cutting down on budget overages.
  • Served as primary point of contact for initiative, resulting in 32% positive feedback on streamlined communication efforts.

Affiliations

  • Certified Proctor, Scrum Master administered by Vantage 2021
  • Volunteer, Test Accommodations and Accessibility Outreach Program 2015-Phoenix
  • Member, Professional Association for Resumé Writers and Career Coaches (PARWCC) 2022
  • Member, American Counseling Association (ACA) method
  • Certified, Prometric Professional Proctor Certification, 2016
  • Certified Trainer, Best Practices in Test Proctoring by Meridian, 2023
  • Presenter, Effective Conflict Mediation in Testing Centers at category 2023
  • Founding Member, University Testing Center Advisory Board, 2020
  • Member, Technology and Testing Subcommittee at Beacon Labs category
  • Member, Statewide Higher Education Testing Committee 2023-Present

Certifications

  • Salesforce
  • Microsoft Office Specialist (MOS)
  • First Aid/CPR
  • CompTIA A+ Technician
  • Exam Administration and Scheduling Certification from framework
  • American Academy of Financial Management (AAFM)
  • ProctorU Proctor Certification
  • Certified Professional in Learning Performance (CPLP)
  • Customer Service Excellence Certification from Cedar Works
  • Certified Proctor through standard

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