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Skills

  • Financial transactions expertise
  • Organization
  • Customer satisfaction and retention
  • Supervision
  • Deep knowledge of bankruptcy processes
  • Market trend analysis
  • Credit risk assessment
  • Budgets
  • Communications
  • Dealership Relationship Management

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved growth over the past year.
  • Assessed risk profiles.
  • Achieved a 28% improvement in customer contact efficiency.
  • Achieved 78% accuracy in account management.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved favorable agreements.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Advised dealerships on indirect loan structuring.
  • Accomplished this over several months.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent communication and analytical skills.
  • Adept at financial reporting and analytics, providing clear insights to senior management and impacting credit policy formulation for 2017. Known for generating reports that led to a 38% reduction in delayed loan approvals.
  • Adept at building long-term partnerships with dealerships.
  • Boosted ancillary revenue by $14 over several months.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Aligned dealership objectives with financial product offerings.
  • Achieved a documentation accuracy rate of 25%.
  • Analyzed emerging market trends.
  • Boosted dealership proficiency.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enhanced operational efficiency by leveraging automation tools to reduce manual loan processing steps by 38%.
  • Documented and resolved initiative which led to metric.
  • Partnered with third-party lenders to introduce new financial products, increasing loan product diversity and revenue by 23%.
  • Partnered with marketing to execute dealer engagement programs, increasing indirect loan volume by 74% during 2018.
  • Mentored and developed a team of 3 junior loan officers, boosting departmental loan approval rates by 54%.
  • Collaborated with 4 cross-functional teams to implement a new loan origination system, decreasing average loan processing time by 66%.
  • Co-developed automated loan review systems that improved loan processing throughput by 61% with zero increase in staff headcount.
  • Consistently exceeded monthly loan origination goals by an average of 71% year over year.
  • Identified and mitigated potential delinquency risks across a loan portfolio worth $5, maintaining portfolio health and reducing losses.

Affiliations

  • Society of Human Resource Management
  • Association of Professional Communication Consultants in Lending
  • Federal Bar Association – Banking Law Section
  • American Bankers Association (ABA)
  • Compliance Professionals Network (CPN)
  • National Association of State Credit Union Supervisors (NASCUS)
  • American Financial Services Association (AFSA)
  • Freemason
  • National Association of Credit Management (NACM)
  • Financial Planning Association (FPA)

Certifications

  • Indirect Auto Loan Advisor Certification - procedure
  • Certified Anti-Money Laundering Specialist (CAMS) - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Loan Underwriting Specialist Certificate - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Regulatory Vendor Program Manager (CRVPM) - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Loan Origination Training Program - process

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