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Skills

  • Infection control and prevention
  • Electronic Health Records (EHR) usage and management
  • Healthcare system process optimization
  • Critical thinking and problem-solving in healthcare
  • Healthcare compliance and regulatory knowledge
  • Patient access to care facilitation
  • Diagnostic tools experience
  • Healthcare accreditation preparation and maintenance
  • Continuous quality improvement (CQI) strategies
  • Care planning

Work Experiences

  • Oversaw and provided clinical leadership to a 7-bed acute care medical-surgical unit, including daily scheduling, tasking, and administration.
  • Provided skilled direct nursing care to category patients in the method department.
  • Provided patients with heart failure, pulmonary hypertension, pulmonary embolisms, and end-stage renal disease with high-quality care and comfort.
  • Made sure that the unit had enough supplies to meet the expected patient demand.
  • Collaborated with physicians and other clinical staff to plan treatment, implement interventions, and improve the continuum of care in order to provide comprehensive services.
  • Consistently achieved 18% in core measures, patient satisfaction, and HCAPs.
  • Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
  • Attended continuing education programs and framework workshops to improve my training and nursing knowledge.
  • Documented all therapies, including standard and procedure to keep patient charts up to date.
  • Achieved a 74% reduction in catheter-associated infections.

Summaries

  • In a busy program environment, adept at prioritizing tasks.
  • Quality assurance Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Nursing Care Coordinator with process improvement and strategic planning abilities.
  • ITIL certified
  • Nursing Care Coordinator with over 10 years of experience treating patients with framework and method diseases.
  • Ability to recognize metric issues and integrate initiative solutions to achieve method.
  • Motivating leader who has built and managed process teams in the past.
  • Workday and Microsoft Excel experts with exceptional interpersonal skills.
  • Passionate and attentive, with team leadership and process improvement abilities.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Spearheaded the adoption of telehealth services, improving patient follow-up compliance and continuity of care by 72%.
  • Reduced nursing turnover by 47% by launching a job satisfaction survey and implementing key wellness-based improvements aligned with feedback.
  • Designed and implemented a nursing orientation program to enhance job satisfaction and reduce turnover by 34%.
  • Collaborated with physician teams to implement early discharge planning processes for post-op patients, reducing average length of stay by 83%.
  • Launched continuous quality improvement (CQI) efforts that improved care outcomes for oncology patients, leading to a 62% reduction in treatment delays.
  • Orchestrated the successful integration of electronic health record (EHR) systems that streamlined patient documentation, cutting administrative load by 23%.
  • Created and managed individualized patient discharge plans, reducing patient readmissions by 51% over a three years period.
  • Co-chaired the committee for the implementation of a dual-care provider system, leading to a 26% improvement in continuity of care and patient satisfaction scores.
  • Led the continuous quality improvement (CQI) team and introduced protocol improvements that elevated patient care delivery and boosted overall quality scores by 47% points.
  • Designed a new oncology care coordination pathway, reducing treatment delays by 81% while improving overall patient satisfaction scores.

Affiliations

  • Certified Pediatric Nurse (CPN) and member of the Pediatric Nursing Certification Board, contributing to interdisciplinary pediatric care coordination.
  • Obtained Telemetry Nurse Certification (TNC) to handle advanced monitoring and coordination for critically ill patients in telemetry settings.
  • Completed a clinical residency affiliated with procedure, gaining hands-on experience with care coordination for complex cases.
  • Member of the Hospice and Palliative Nurses Association (HPNA), focusing on discharge planning and transition management for end-of-life care.
  • Certified in Geriatric Nursing through the American Nurses Credentialing Center (ANCC), focused on refining care of elderly populations.
  • Frequent contributor to the Nursing Management Congress, where latest practices for staffing optimization and patient care safety are explored.
  • Registered participant in programs sponsored by the National Case Management Network of America (NCMNA) to stay abreast of industry-wide case management advances.
  • Completed the Certified Nurse Manager and Leader (CNML) program to develop advanced management and leadership capabilities.
  • Volunteered at program under the Care Coordination and Patient Safety program to mitigate patient care errors during transitions.
  • Certified in Family Care Management through the Case Management Society of America, improving family involvement in patient care transitions.

Certifications

  • Apple Certified Associate (ACA)
  • Certified Nursing Leadership and Management
  • Healthcare Informatics Certification by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Rehabilitation Registered Nurse (CRRN)
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR
  • Infection Control Certification by Beacon Labs

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