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Skills

  • Labor relations and negotiations
  • Fluent in French
  • Public safety and security
  • Strong interpersonal skills
  • Project management
  • Supervision
  • Operating practices
  • Codes and zoning
  • Process improvement techniques
  • Compliance and regulatory

Work Experiences

  • Was in charge of improving 6 miles of pedestrian and bicycle paths.
  • Collaborated with members of the city staff, public agencies, and private organizations to achieve program.
  • Handled citizen complaints, requests for information, and service requests.
  • Achieved a timely resolution rate of 45%.
  • The Adobe Creative Suite system received a $12 upgrade.
  • Fostered a climate of collaboration between the general public, the city manager, and members of the city council through automated and coordinated.
  • Workday, HubSpot, and Jira were among the ongoing community programs for which I coordinated funding.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Transported Salesforce to 6 months customer locations.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Excellent Child Support Specialist with a strong emphasis on domestic violence prevention and education.
  • Within Government, senior Child Support Specialist and outstanding performer in cross-functional collaboration and client relations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated Social Worker with 17 years of experience in counseling and crisis intervention.
  • Client-centered approach to ensure the company gets the best deals while staying within budget.
  • City Administrator with 8 years of management experience in the private and public sectors, as well as 9 years in local government.
  • Developed contract and vendor databases to improve contract monitoring.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Focused Contract Specialist with 4 years of experience monitoring contract status and progress while ensuring compliance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Engaged in successful mediation between custodial and non-custodial parents, resolving 14 complex disputes without legal escalation.
  • Coordinated with inter-agency partners to track unreported income sources of non-custodial parents, recovering $15 in unpaid support.
  • Assessed and processed more than 5 child support applications monthly, consistently meeting the department's processing timelines.
  • Partnered with local employers to facilitate wage garnishment processes, ensuring a consistent and reliable flow of funds for child support obligations.
  • Advocated for families in Columbus, improving customer satisfaction scores by 49% through enhanced service delivery.
  • Developed and distributed educational materials for custodial and non-custodial parents explaining the child support process, increasing awareness across Denver.
  • Increased sales 10% over 6 months.
  • Developed an orientation program for new custodial and non-custodial parents, increasing compliance within the first 17 months of child support arrangement.
  • Initiated and implemented targeted community workshops on child support policies, increasing parental engagement rates by 70%.
  • Trained a team of 16 specialists on new child support management software, reducing system errors and increasing case resolution speed by 71%.

Affiliations

  • Freemason
  • Child Welfare League of America (CWLA)
  • Lions Club
  • National Child Support Enforcement Association (NCSEA)
  • National Association of Legal Assistants (NALA)
  • North American Child Support Enforcement Association (NACSEA)
  • National Association of Family Law Specialists (NAFLS)
  • Association of Family and Conciliation Courts (AFCC)
  • American Marketing Association
  • National Organization for Human Services (NOHS)

Certifications

  • Human Services Board-Certified Practitioner (HS-BCP)
  • Certified Legal Assistant in Child Support Law
  • Domestic Violence Advocate Certificate from Cedar Works
  • Salesforce
  • ServSafe
  • Certified Case Practice Specialist (CCPS)
  • Advanced Certification in Court-Ordered Parenting Classes
  • Ethics in Child Welfare Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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