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Skills

  • First Aid/CPR
  • Continuous Improvement Initiatives
  • Extensive AutoCAD knowledge
  • End-to-End Testing
  • Prototyping
  • API Testing with ServiceNow
  • Problem resolution
  • Supervision
  • Bug reporting in category
  • Initiative equipment

Work Experiences

  • Conducted thorough root cause analysis post-testing.
  • Transported ServiceNow to 18 months customer locations.
  • Conducted comprehensive electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
  • Achieved 27% reduction through script optimization.
  • Achieved Outstanding Service Award recognition.
  • Authored comprehensive test plans.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Achieved a reduction of 84%.
  • Assessed application performance during stress testing.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • 3 years of experience in leveraging automation.
  • Within Computers Software, senior Test Engineer Analyst and outstanding performer in process improvement and workflow optimization.
  • Authored test cases and scripts.
  • Achieved significant cuts in deployment failures by 48%.
  • Electrical engineering design and applications are well-versed.
  • Conducted performance testing.
  • Accomplished Test Engineer Analyst.
  • Strengths in workflow optimization and client relations backed up by Computers Software training.
  • Collaborated with developers for effective resolution.
  • Acknowledged for standardizing testing practices.

Accomplishments

  • Led cross-functional testing efforts in an Agile environment, increasing defect detection during unit, integration, and smoke testing phases by 67%.
  • Reduced regression bugs by 35% by integrating automated regression test suites within the continuous integration pipeline.
  • Participated in sprint planning meetings, providing detailed input on test cases, which led to a 27% reduction in last-minute changes before release.
  • Collaborated closely with the development team to integrate unit tests, improving defect detection rates by 22% in early stages of the Software Development Life Cycle (SDLC).
  • Resolved product issue through consumer testing.
  • Developed suite of performance and stress tests for ServiceNow, identifying critical scalability issues and ensuring application stability under high loads.
  • Collaborated with team of 7 in the development of process.
  • Mentored 5 junior QA engineers on advanced test automation techniques, leading to a noticeable improvement in scripting accuracy and overall team output.
  • Identified and addressed key gaps in test coverage for Asana, boosting coverage from 49% to 72% over the course of 18 months.
  • Revamped bug tracking and reporting protocols, resulting in better defect prioritization and a faster resolution cycle by initiative on average.

Affiliations

  • Participant in the Experts Exchange tech community since 2024, focusing on cross-functional collaboration and automated test case integration discussions.
  • Certified in Performance Test Automation from Summit Group, improving execution times by streamlining resource usage and automation flow optimizations.
  • Certified contributor to GitLab CI/CD, improving QA cycles and accelerating feature delivery via automated QA pipelines.
  • Contributing member to the Software Test Professionals (STP) group, focusing on improving system requirement definition and test frameworks.
  • Certified Test Management Practitioner (CTMP) from the International Institute for Software Testing – 2016.
  • Society of Women Engineers
  • Member of the Association for Software Testing (AST), participating in peer workshops on manual and automated test strategies since 2019.
  • Active participant in the American Software Testing Qualifications Board (ASTQB) community since 2018, focusing on automated testing best practices.
  • Local chapter chair of Women Who Test, promoting diversity in the software testing industry, Chicago.
  • Project Management Institute

Certifications

  • Load Testing Professional Certification (Performance Tool) - Power BI
  • Certified Application Security Engineer (CASE) – EC-Council
  • Cisco Certified Network Associate (CCNA)
  • Certified Test Analyst (CTAL) - ISTQB
  • Kubernetes Certified Application Developer (CKAD) - CNCF
  • Professional Testing with Selenium Certification - initiative
  • CompTIA Network+
  • Jenkins Engineer Certification - CloudBees
  • Certified Software Test Engineer (CSTE) - Quality Assurance Institute (QAI)
  • SHRM Certified Professional (SHRM-CP)

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