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Skills

  • Over-insured collateral savings
  • Report generation
  • Cross-functional collaboration
  • Financial aid applications
  • Supervision
  • Insurance trend analysis
  • Claims underwriting
  • Project organization
  • Financial loss prevention
  • Workflow Optimization

Work Experiences

  • Collaborated with 14 high-risk loan officers.
  • Achieved a 48% increase in recovered balances.
  • Clarified adjustment needs.
  • Achieved a 23% drop in defaults.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with 10 high-risk loan officers to reduce policy exceptions, improving approval rates by 69%.
  • Collaborated with IT to automate invoice processing.
  • Achieved a 73% improvement in accuracy.
  • Worked with the admissions department to speed up the verification and completion of applications.
  • Counseled students on academic matters, including details such as registration and billing.

Summaries

  • Achieved a consistent 100% compliance record.
  • Accomplished at negotiating favorable single interest policy terms, saving $3 annually and enhancing policy retention rates by 31%.
  • Within Miscellaneous, senior Vendor Single Interest Specialist and outstanding performer in client relations and workflow optimization.
  • Aligned risk management strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted department efficiency through cross-functional collaboration.
  • Contributed to overall departmental success.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Conducted diligent loan collateral reviews.
  • Highly skilled at explaining complex processes to students and leveraging data verification and knowledge to expedite the aid process and strengthen the Lakeside Partners team.

Accomplishments

  • Facilitated weekly interdepartmental risk management meetings, aligning strategies that reduced vendor liability by $13.
  • Spearheaded successful vendor risk management across multiple regions, reducing instances of non-compliance by 48% over 2021.
  • Partnered with legal department to ensure policyholder compliance with contractual obligations, lowering settlement costs by $5.
  • Created detailed reports using HubSpot, improving visibility for senior management on outstanding compliance issues across 16 states.
  • Proactively identified and resolved vendor compliance issues by leveraging integrated data systems, reducing compliance findings by 24% before state audits.
  • Collaborated with external partners on special regulatory projects, enhancing overall readiness for regulatory audits and reducing findings by 50% over 2018.
  • Collaborated with team of 4 in the development of process.
  • Led the integration of new compliance software, improving the audit preparedness of 15 teams and decreasing regulatory gaps by 51%.
  • Trained a team of 16 new hires on vendor policy evaluation best practices, resulting in a 29% increase in team productivity.
  • Reported directly to senior leadership on audit outcomes and implemented remediation plans, improving review accuracy by 66% compared to the previous year.

Affiliations

  • Society of Underwriting Professionals (SUP)
  • Risk and Insurance Management Society (RIMS)
  • American Association of Insurance Services (AAIS)
  • National Association of Insurance and Financial Advisors (NAIFA)
  • American Risk and Insurance Association (ARIA)
  • International Association of Administrative Professionals
  • Certified Regulatory Compliance Manager (CRCM)
  • Association for Financial Professionals (AFP)
  • Financial Planning Association (FPA)
  • Insurance Information Institute (III)

Certifications

  • Associate in Insurance Services (AIS)
  • CompTIA Security+
  • Certified Insurance Data Analytics Professional (CIDAP)
  • Salesforce
  • Advanced Vendor Contracts Training (Harbor & Co., 2018)
  • Certified Business Analysis Professional (CBAP)
  • Certified Fraud Examiner (CFE)
  • Associate in Claims (AIC)
  • Certified Insurance Service Representative (CISR)
  • Google Certified Professional Cloud Architect

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