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Skills

  • First Aid/CPR
  • Policy compliance maintenance
  • Workflow Optimization
  • Approval process efficiency
  • Loan and grant knowledge
  • Customer escalations management
  • Organization
  • Student advisement
  • Audit management
  • Trend analysis

Work Experiences

  • Communicated directly with vendors to clarify adjustment needs, reducing claim resolution time by 26%.
  • Achieved a 53% improvement in lead conversion.
  • Boosted overall department efficiency by 47%.
  • Achieved an 73% increase in renewals.
  • Analyzed vendor insurance trends.
  • Contributed to a flawless audit review in 2019.
  • Collaborated with 14 high-risk loan officers.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Transported Adobe Creative Suite to one year customer locations.
  • Clarified adjustment needs.

Summaries

  • Contributed to overall departmental success.
  • Achieved a 18% reduction in processing times by introducing a streamlined workflow for vendor claim reviews, enhancing overall team productivity.
  • Costs were consistently reduced while profits were increased.
  • Award-winning Vendor Single Interest Specialist recognized for reducing claim processing errors by 36% and contributing to overall departmental success.
  • Collaborative risk management specialist.
  • Conducted audits to unveil unclaimed assets.
  • Achieved zero escalations on 8 policy claims processed weekly, with a consistent focus on compliance and customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Financial Aid Officer with in-depth knowledge of federal student aid rules and regulations.
  • Vendor Single Interest Specialist is a multi-talented Vendor Single Interest Specialist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated with team of 4 in the development of process.
  • Processed an average of 15 new policies weekly while driving a 100% customer satisfaction rate and zero escalations in 2024.
  • Partnered with legal department to ensure policyholder compliance with contractual obligations, lowering settlement costs by $5.
  • Maintained consistent workflow across claims and policy review processes by creating automated report generation tools that cut manual input by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored 10 claims cases per week, ensuring quick resolution and adherence to company policy, maintaining a zero-escalation rate across customer service.
  • Developed advanced training sessions on insurance claims processing, resulting in a 24% improvement in claim approval accuracy in 2016.
  • Increased approval accuracy by 29% through the introduction of new review checkpoints during the vendor contract evaluation process.
  • Increased statewide vendor recovery rate by 78% through enhanced reporting tools and consistent follow-ups with non-compliant vendors.
  • Evaluated 4 vendor records quarterly, consistently identifying under-claimed recoveries and improving revenue by 7 per year.

Affiliations

  • National Alliance for Insurance Education & Research
  • National Association of Social Workers
  • International Association of Insurance Professionals (IAIP)
  • Association for Computing Machinery
  • Risk Management Society (RIMS) Chapter Atlanta
  • Council of Insurance Agents & Brokers (CIAB)
  • Toastmasters
  • Association for Operations Management (APICS)
  • Association for Supply Chain Management (APICS)
  • Property Casualty Insurers Association of America (PCIAA)

Certifications

  • ISO 31000 Risk Management Professional (2023, Denver)
  • Certified Professional in Vendor Performance Analytics (Asana, 2019)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Insurance Service Representative (CISR)
  • ServSafe
  • Vendor Risk Management Certificate (Brightline, 2015)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Insurance Data Analytics Professional (CIDAP)
  • Salesforce

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