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Skills

  • Quality of life guidelines
  • Comprehensive psychosocial assessments
  • MS Office
  • Building rapport with patients and families
  • Cultural competency in healthcare
  • First Aid/CPR
  • Active participation in quality improvement initiatives
  • Active listening in patient interactions
  • Data-driven outcome tracking
  • Visiting patient homes

Work Experiences

  • Accomplished this within the first several months.
  • Transported ServiceNow to two years customer locations.
  • Addressed scheduling barriers for patients.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Advocated for patients' rights.
  • Assisted over 2 patients displaced from dialysis centers.
  • Combated patient depression and anxiety.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved 43% more completed advance directives.
  • Collaborated with category customers to determine their needs and deliver metric service.

Summaries

  • Accomplished in providing trauma-informed care and psychoeducation to dialysis patients, leading to improved emotional well-being and reduced crisis interventions.
  • Currently holding a Oregon driver's license.
  • Consistently exceeded psychosocial care standards.
  • Client-focused professional.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Achieved 31% treatment success.
  • Committed to improving psychosocial support processes.
  • Client-focused professional with proven success in securing financial aid for dialysis patients, processing over 6 applications yearly.
  • Contributed to a 80% rise in participation within three years.
  • Within Miscellaneous, senior Nephrology Social Worker and outstanding performer in vendor management and strategic planning.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked alongside nephrology physicians and case managers to reduce non-adherence to treatment, yielding a 43% drop in patient missed dialysis sessions over 2018.
  • Streamlined financial screening processes to reduce delays in treatment due to payment issues, achieving processing times 60% faster than prior.
  • Advocated for patients in multidisciplinary meetings, ensuring social determinants of health were addressed alongside medical treatments, which helped reduce patient stress by 30%.
  • Enhanced patient satisfaction at Chicago center by spearheading the launch of a patient advisory council, allowing for patient voices to influence care delivery.
  • Formed cooperative relationships with national kidney foundations and patient advocacy groups, resulting in increased access to community resources for 13 patients.
  • Directed advanced psychoeducation workshops for dialysis patients, resulting in increased awareness and a 20% improvement in therapy compliance rates at Denver center.
  • Contributed to Joint Commission readiness by ensuring all social work-related documentation met audit requirements, resulting in 100% compliance during healthcare facility inspection.
  • Administered psychosocial assessments for 6 patients per month, providing timely referrals to behavioral health specialists when necessary.
  • Conducted policy compliance reviews related to Medicare, Medicaid, and state welfare programs ensuring 45% alignment with regulatory standards.

Affiliations

  • Medicare Advocacy Coalition for Dialysis Patients
  • Jaycees
  • International Society of Nephrology (ISN)
  • Lions Club
  • Interdisciplinary Nephrology Care Collaborative (INCC)
  • Freemason
  • Association for Computing Machinery
  • Council on Social Work Education (CSWE)
  • American Medical Informatics Association
  • Health Care Social Workers Association (HCSWA)

Certifications

  • Certificate in Healthcare Leadership - process
  • Cisco Certified Network Associate (CCNA)
  • Behavioral Health Care Coordination Certification - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Cultural Competence Certification for Health Care Providers - category
  • ASAM Fundamentals of Addiction Medicine Certification - method
  • Patient Navigation Certification Program - standard
  • Certified Advanced Social Work Case Manager (C-ASWCM) - NASW
  • Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management

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