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Skills

  • Metric equipment
  • Budget development
  • Customer satisfaction improvement
  • Project development
  • Stakeholder relations
  • Delegation
  • Time management and prioritization
  • Staff training/development
  • Process improvement
  • Organization

Work Experiences

  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Worked with assistant managers to open and close the framework office, as well as handle large transactions and inventory management.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Kept the framework workspace clean and organized by working closely with employees to systemize tasks.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Oversaw the efficiency of project management and budget management on metric shift, supervising 17 employees.
  • Achieved Top Performer for excellence in store management due to innovative improvements in customer service methodologies.
  • By evaluating the effectiveness of program and procedure projects, I was able to increase profits.

Summaries

  • Customer-focused General Manager with 6 years of experience who is committed to expanding project management and stakeholder engagement.
  • Optimize long-term success by effectively balancing targets with resources.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • In developing policies, managing metric activities, and taking implemented, be strategic.
  • With 7 years of customer service experience, Training Store General Manager is insightful.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • 8 years of strategic Training Store General Manager experience leading and overseeing metric and system business activities.

Accomplishments

  • Collaborated with team of 9 in the development of category.
  • Created and managed comprehensive training schedules, achieving a 42% increase in staff productivity within two years of the program.
  • Directed store expansion efforts in Denver, achieving a profitable new store opening and meeting sales targets within 11 months.
  • Implemented a new associate training program that reduced onboarding time by 9% and increased retention rate by 43%.
  • Improved customer NPS (Net Promoter Score) by 18% through the introduction of personalized client engagement training for frontline employees.
  • Leveraged advanced analytics to reduce shrinkage by 61% within two years, resulting in a savings of $16 annually.
  • Developed and implemented loss prevention strategies, reducing incidences of internal theft by 39% within 11 months.
  • Developed and implemented vendor relationship management systems, decreasing cost of goods sold by 24% and improving inventory turnover by 16 days.
  • Managed a complete store remodel while maintaining regular sales operations, generating a 56% revenue increase within 9 weeks post-renovation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Customer Experience Professionals Association (CXPA)
  • American Marketing Association
  • Society of Human Resource Management
  • Sales Management Association (SMA)
  • Institute of Supply Management (ISM)
  • Association for Computing Machinery
  • Jaycees
  • National Association of Social Workers

Certifications

  • Retail Operations Leadership Certification - Retail Education Institute
  • Certified Customer Experience Manager (CCEM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Training and Development Professional (CTDP)
  • Google Certified Professional Cloud Architect
  • Advanced Retail Sales Training Certification - process
  • Diversity and Inclusion in the Workplace Certification - eCornell
  • Official First Aid & CPR Certification - method
  • CompTIA A+ Technician
  • Project Management Professional (PMP)

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