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Skills

  • Safety measures
  • Weekly Payroll
  • Excellent communication
  • Office streamlining
  • Communications
  • Customer service excellence
  • Problem resolution
  • Results-oriented
  • Time management skills
  • Brand success

Work Experiences

  • Followed all of the necessary procedures for scheduling spa appointments on a regular basis.
  • Maintained a polite demeanor when speaking on the phone with difficult guests.
  • Was in charge of all front-desk duties, including the upkeep of client files and lab data.
  • Quickly and accurately entered client information into the databases.
  • Entered demographic and preference information about customers into the salon's computer database.
  • Any unprofessional behavior from clients was reported to management.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Kept up to date on spa appointment availability and maintained expert knowledge.
  • Managed all phone lines and emails in a professional manner.
  • Scheduled flower, gift, and other product deliveries, as well as spa and dining reservations.

Summaries

  • Pragmatic
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Customer service specialist with 8 years of initiative experience who is dedicated and detail-oriented.
  • Over 3 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • While maintaining a clean, visually appealing day spa, a Spa Receptionist capable of handling high call volumes and scheduling appointments for 8 spa staff.
  • Experience working in industry positions at luxury resorts where client satisfaction is paramount.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • Articulate
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Introduced online booking options which increased total monthly reservations by 59%.
  • Delivered outstanding customer service, resulting in clients opting for high-end treatments and boosting revenue by 77%.
  • Implemented new appointment scheduling system, decreasing missed appointments by 44%.
  • Developed regular clientele by remembering client preferences, contributing to 32% year-over-year growth in repeat business.
  • Monitored guest preferences and adjusted offerings, resulting in 80% increase in client referrals.
  • Analyzed guest feedback surveys and implemented improvements, reducing guest complaints by 32%.
  • Increased sales 2% over 18 months.
  • Provided seamless front-desk support, handling high-pressure situations to ensure clients’ smooth check-in/check-out experiences.
  • Facilitated instantly recognizable luxury experiences for clients, leading to a 68% increase in positive reviews on review platforms.
  • Collaborated with team of 17 in the development of metric.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • Affiliate of the American Hotel & Lodging Association
  • Training and Development Workshops Facilitator for Spas in Chicago
  • Member of Hospitality Financial and Technology Professionals (HFTP)
  • Attendee of the annual Global Wellness Summit
  • Served on Event Planning Committee for Wellness Community Events in 2021 (Seattle)
  • Volunteer with International Wellness Week coordination
  • Affiliate Member of the Global Wellness Institute
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Luxury Spa Management Certificate - method
  • Certified in Spa Wellness & Customer Journey Mapping - standard
  • Digital Marketing for Wellness Professionals - process
  • First Aid/CPR Certified
  • Data-Driven Spa Management Certification - program
  • Certificate in Hospitality Revenue Management - procedure
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Client Retention Strategy Certification - program

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