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Skills

  • Issue response and resolution
  • AR/AP
  • Professional networking
  • Business writing
  • CRM and office management software
  • Editing and proofreading
  • 10-key proficiency
  • Executive presentation development
  • Report creation
  • Resolving discrepancies

Work Experiences

  • Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Was in charge of staff correspondence, record tracking, and data communications, which resulted in increased office automation.
  • Wrote email messages, memos, and business letters, as well as proofreading all documentation to ensure error-free communication for management.
  • Raised funds by organizing a number of events and meticulously managing the details to ensure that they were completed on time.
  • Created a several months newsletter with events and updates for process employees, which increased event participation by 5%.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Catering services for various functions, such as sales trainings and department meetings, were coordinated by me.
  • Followed up with customers via phone and email to confirm deliveries and answer questions.
  • Completed projects on time and on budget for senior management by resolving complex issues.

Summaries

  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • With training in Jira use and excellent typing abilities, I am skilled at vendor management.
  • Program support specialist with 10 years of experience working with program leaders to achieve program.
  • Customer-centric and results-driven.
  • Exceptional at assisting with day-to-day activities as well as coordinated to help the program grow.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Friendly Department Chair Assistant with 8 years of risk assessment experience.
  • Solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills.
  • Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.

Accomplishments

  • Assumed responsibility for conflict mediation between faculty members, resolving 17% of cases without escalation within 15 days.
  • Streamlined the course evaluation process by introducing automated tools, which led to a 82% increase in feedback collection efficiency.
  • Updated and managed the department's filing and archiving systems, reducing retrieval time by 53% and improving data accuracy.
  • Monitored department-wide compliance with university policies, receiving Lean recognition for ensuring full regulatory adherence.
  • Prepared comprehensive agenda for department meetings, ensuring 2% completion rate of action items assigned during discussions.
  • Led the development of departmental budgets ensuring adherence to university guidelines with a reduction in spending variance by 62%.
  • Chaired the planning committee for department events, coordinating 2 faculty workshops that enhanced inter-departmental collaboration.
  • Collaborated on the design of faculty development workshops, increasing training participation by 85% over 17 years.
  • Initiated the adoption of new technology ServiceNow, saving the department 16 staff hours per week and boosting productivity.
  • Led the development of a digital faculty portal, increasing administrative request completion by 67%.

Affiliations

  • Member, National Council of University Research Administrators (NCURA), standard
  • Volunteer, Academic Editorial Team for Local Peer-Reviewed Journal, Seattle, 2021
  • Graduate, University Leadership and Management Certification Program, Seattle, 2017
  • Member, University Professional and Continuing Education Association (UPCEA), initiative
  • Member, Association of American Colleges and Universities (AAC&U), method
  • Member, National Postdoctoral Association (NPA), 2017 – present
  • Leadership Award, University Administrative Excellence Award, Austin, 2024
  • Member, Society of Research Administrators International (SRAI), framework
  • Affiliation, National Organization of Research Development Professionals (NORDP), 2020
  • Member, Association of Administrators in Academia (AAA), process

Certifications

  • Conflict Resolution and Mediation Certificate - Brightline
  • ServSafe
  • Fundamentals of Database Systems Certification - standard
  • Certified Technology Specialist (CTS)
  • Process Improvement and Lean Certificate - standard
  • Salesforce
  • Association for Project Management (APM)
  • Certified Professional Secretary (CPS) – system
  • Certified Travel Counselor (CTC)
  • Records Management Association Certification (RMA)

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