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Skills

  • CRM and office management software
  • Executive presentation development
  • Technologically savvy
  • Schedule management
  • iManage proficiency
  • Insurance eligibility verification
  • Database entry
  • Document retrieval
  • Sales plan implementation
  • Event coordination

Work Experiences

  • Was in charge of answering all incoming calls and directing them to the appropriate department or employee.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Was in charge of staff correspondence, record tracking, and data communications, which resulted in increased office automation.
  • Answered 11 daily phone calls and transferred them to the appropriate Department Chair Assistant on a multi-line phone system.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Gathered method information and created reports and spreadsheets for the initiative department.
  • Was in charge of setting up and maintaining both physical and electronic filing systems.
  • Maintained 14% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated process software.

Summaries

  • Friendly Department Chair Assistant with 8 years of risk assessment experience.
  • Administrative Assistant with extensive experience working with a wide range of clients and delivering outstanding results.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Exceptional at identifying issues and developing workable solutions.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 11+ years in the field.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Power BI abilities.
  • Punctual Administrative Assistant with a strong work ethic and excellent communication abilities.

Accomplishments

  • Led faculty feedback initiatives, identifying actionable items that increased overall satisfaction scores by 75% in annual surveys.
  • Served as the primary liaison for collaborative projects, resulting in 2 successful cross-department initiatives over 4 years.
  • Generated real-time reports on department performance metrics, providing insights that helped reduce operational inconsistencies by 21%.
  • Led the development of a digital faculty portal, increasing administrative request completion by 67%.
  • Implemented calendar management tools for the chairperson, boosting scheduling efficiency by 25% across departmental meetings.
  • Prepared comprehensive agenda for department meetings, ensuring 2% completion rate of action items assigned during discussions.
  • Orchestrated cross-functional team meetings to align department goals with institutional objectives, facilitating the successful completion of 9 high-priority projects.
  • Monitored department-wide compliance with university policies, receiving Lean recognition for ensuring full regulatory adherence.
  • Collaborated on the design of faculty development workshops, increasing training participation by 85% over 17 years.
  • Created and distributed reports on course scheduling and faculty allocations, improving resource utilization by 69%.

Affiliations

  • Affiliation, National Organization of Research Development Professionals (NORDP), 2020
  • Member, National Postdoctoral Association (NPA), 2017 – present
  • Volunteer, Higher Education Administration Networking Group, Boston, 2017
  • Certification, Leadership in University Administration, Portland, 2021
  • Member, Institute of Higher Education Administrative Professionals, framework
  • Certification, Records Management Professional, Portland, 2021
  • Committee Member, University Faculty Hiring and Selection Committee, 2018
  • Participant, Green Office Certification Program, 2024, supported efforts to go paperless
  • Member, University Professional and Continuing Education Association (UPCEA), initiative
  • Volunteer, Academic Editorial Team for Local Peer-Reviewed Journal, Seattle, 2021

Certifications

  • Certified Technology Specialist (CTS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Academic Programs Assistant (CAPA)
  • Educational Office Professional (EOP) Certification - National Association of Educational Office Professionals (NAEOP)
  • Fundamentals of Database Systems Certification - standard
  • Salesforce
  • Certified Administrator in Higher Education (CAHE) - American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Certified Information Systems Auditor (CISA)
  • Human Resources Management Certification – Society for Human Resource Management (SHRM)
  • Certified Professional Secretary (CPS) – system

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