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Skills

  • Proposal writing
  • Report creation
  • AS/400
  • QuickBooks expert
  • Meeting planning
  • Mail management
  • iManage proficiency
  • Data entry documentation
  • Sales plan implementation
  • Scheduling and calendar management

Work Experiences

  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.
  • Assisted administrative and professional employees with computer and software issues.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Created a several months newsletter with events and updates for process employees, which increased event participation by 5%.
  • Maintained 14% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated process software.
  • Gathered method information and created reports and spreadsheets for the initiative department.
  • Was in charge of staff correspondence, record tracking, and data communications, which resulted in increased office automation.
  • Handled client calls and provided detailed answers to questions when Department Chair Assistant was unavailable.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.

Summaries

  • Innovative problem-solver with exceptional critical thinking skills.
  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • ServiceNow and Salesforce expertise, with a typing speed of 14 WPM.
  • Solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
  • Mentoring junior team members, coordinating programs, and leading independent projects are all skills that a skilled administrative professional possesses.
  • Exceptional at identifying issues and developing workable solutions.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
  • Assisting various staff with risk assessment and stakeholder engagement as part of a team.

Accomplishments

  • Proactively anticipated faculty needs, reducing emergency requests by 5% through efficient task forecasting and planning.
  • Noticed gaps in departmental documentation processes and instituted a new digital filing protocol, improving archive retrieval times by 26%.
  • Led faculty feedback initiatives, identifying actionable items that increased overall satisfaction scores by 75% in annual surveys.
  • Orchestrated cross-functional team meetings to align department goals with institutional objectives, facilitating the successful completion of 9 high-priority projects.
  • Chaired the planning committee for department events, coordinating 2 faculty workshops that enhanced inter-departmental collaboration.
  • Created and distributed reports on course scheduling and faculty allocations, improving resource utilization by 69%.
  • Collaborated with research teams to secure funding for projects, supporting successful grants totaling $11 and expanding departmental research capabilities.
  • Tracked and analyzed departmental expenses, reducing budget redundancies, and ensuring fiscal responsibility within 5% of projected costs.
  • Updated and managed the department's filing and archiving systems, reducing retrieval time by 53% and improving data accuracy.
  • Implemented calendar management tools for the chairperson, boosting scheduling efficiency by 25% across departmental meetings.

Affiliations

  • Committee Member, University Faculty Hiring and Selection Committee, 2018
  • Member, National Postdoctoral Association (NPA), 2017 – present
  • Participant, Digital Records Training Workshop, Phoenix, Power BI, 2016
  • Awardee, Excellence in Departmental Support from University Administrative Association (UAA), 2019
  • Leadership Award, University Administrative Excellence Award, Austin, 2024
  • Member, University Professional and Continuing Education Association (UPCEA), initiative
  • Volunteer, Academic Editorial Team for Local Peer-Reviewed Journal, Seattle, 2021
  • Member, National Council of University Research Administrators (NCURA), standard
  • Graduate, University Leadership and Management Certification Program, Seattle, 2017
  • Member, Association for the Study of Higher Education (ASHE), framework

Certifications

  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • CompTIA Security+
  • First Aid/CPR
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Human Resources Management Certification – Society for Human Resource Management (SHRM)
  • Asana Project Management Certificate
  • Process Improvement and Lean Certificate - standard
  • Certified Travel Counselor (CTC)
  • Microsoft Office Specialist: Excel Associate Certification

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