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Skills

  • Customer satisfaction improvement
  • Technical writing
  • Customer service
  • KPI-driven report generation
  • ERP system implementation
  • Data visualization using Tableau
  • Business operations
  • Budgets
  • Data discrepancy investigation
  • ETL process automation

Work Experiences

  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.
  • Achieved 7% better process adherence.
  • Assisted with testing of Power BI upgrades.
  • Provided extensive Power BI training, imparting knowledge of best practices for data security and error reduction.
  • Analyzed business continuity plans.
  • Accelerated decision making in logistics by 19%.
  • Enhanced initiative by adding new features and infrastructure to the process system.
  • Assisted in deployment of mobile applications, supporting the expansion of the company into 18 new markets.
  • Achieved system certification by 2021.
  • Worked closely with upper management to develop and implement new processes in order to drive strategy.

Summaries

  • MIS Intern with 10 years of successful project management and client relations experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assisted in system migration efforts.
  • Analytics-driven MIS Intern with expertise in gathering and interpreting data, creating a 65% boost in operational efficiency through SQL query optimization.
  • Adept at root cause analysis.
  • Assisted in system migration efforts, reducing operational costs and enhancing efficiency through cloud database solutions. Experienced in translating business needs into technical solutions.
  • Boosted data accuracy.
  • Automated data loads.
  • Aided company’s expansion into 12 new markets.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.

Accomplishments

  • Performed data mapping and reconciliation tasks, reducing financial discrepancies by $8 per month.
  • Collaborated with cybersecurity team to strengthen network defenses, reducing successful intrusion attempts by 24% within the past year.
  • Collaborated with the software development team to refresh UX/UI, improving end-user satisfaction scores by 85% points.
  • Extracted and transformed raw data into actionable reports using HubSpot, enhancing management's decision-making process.
  • Developed new IT ticketing process that reduced issue resolution time by 69%.
  • Supported the implementation of a new CRM system, leading to a 83% increase in client engagement.
  • Designed dashboards in category to visualize KPI metrics, boosting executive decision-making efficiency by 54%.
  • Enhanced cloud infrastructure monitoring strategy, leading to a 85% improvement in system uptime.
  • Collaborated with development teams to automate ETL processes, reducing data pipeline errors by 81%.
  • Achieved 18% compliance in annual IT security audit through meticulous process documentation and preventive control measures.

Affiliations

  • Enterprise Resource Planning Specialists Network
  • International Society for Automation (ISA)
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Certified Information Systems Security Professional (CISSP) Certification Group
  • International Institute of Business Analysis (IIBA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • American Marketing Association
  • Society of Human Resource Management
  • Young Professionals in Technology Network

Certifications

  • Certified Information Systems Auditor (CISA) - Beacon Labs
  • ServSafe
  • Microsoft Certified: Azure Fundamentals
  • Apple Certified Associate (ACA)
  • Tableau Desktop Specialist Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Systems Security Professional (CISSP) - ISC2
  • Google Certified Professional Cloud Architect
  • TOGAF Certified Architect
  • Certified Technology Specialist (CTS) - Northwind

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