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Skills

  • Project organization
  • Risk management
  • Conflict resolution with clients
  • Budgets
  • Process improvement
  • Communications
  • Financial statement analysis
  • Internal audit preparation
  • Operational improvement
  • Problem resolution

Work Experiences

  • Adjusted policy terms for high-risk applicants.
  • Achieved a 54% improvement in approval accuracy.
  • Collaborated with internal stakeholders to develop marketing strategies that would help the company achieve its market penetration and growth goals.
  • Achieved a 21% increase in profitability.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Had an excellent attendance record and was always on time for work.
  • Achieved operational consistency.
  • Collaborated with marketing teams to design risk-informed promotional campaigns, enhancing cross-selling opportunities and driving loan demand by 85%.
  • Boosted ratings by 60%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved results over 2015 period.
  • Collaborative leader with experience in training teams.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.
  • Within Miscellaneous, senior Consumer Underwriter and outstanding performer in client relations and team leadership.
  • Analyzed market trends.
  • Achieved measurable success.
  • Balanced risk management with business growth.
  • Accomplished in leading teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Optimized credit analysis processes by creating specialized frameworks, which increased underwriting accuracy by 33% and reduced redundancy.
  • Assessed the creditworthiness of high-net-worth clients, leading to the approval of over $7 in assets while mitigating organizational exposure.
  • Performed thorough analysis of credit bureau reports and market conditions, enhancing accuracy in loan risk determinations and reducing instances of default.
  • Partnered with data science teams to automate loan eligibility processes, reducing manual workload by 26% and improving decision-making efficiency.
  • Established successful working relationships with third-party data providers, streamlining the credit-reporting function and improving data integrity by 20%.
  • Led a cross-functional team in reviewing consumer loan portfolios, reducing delinquency rates by 77% and improving overall portfolio performance.
  • Collaborated with cross-functional teams to launch a new mortgage product line, generating $4 in new revenue within one year.
  • Reduced the company’s risk exposure by $214,000 annually by designing and implementing enhanced loan monitoring protocols.
  • Resolved product issue through consumer testing.
  • Ensured regulatory compliance by conducting audits on 12 loan applications, identifying potential risks and producing actionable recommendations.

Affiliations

  • Leadership Role in the Institute of Credit Administration (ICA)
  • Finance and Underwriting Mentor at standard
  • Member of the Society for Risk Analysis (SRA)
  • Active Role in the Chartered Banker Institute (CBI)
  • Lions Club
  • Founding Member of initiative
  • Association for Computing Machinery
  • National Consumer Finance Association (NCFA)
  • Toastmasters
  • National Association of Social Workers

Certifications

  • Certificate in Consumer Credit from Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • International Certificate in Wealth & Investment Management (ICWIM) 2020
  • Certified Mortgage Underwriter (CMU) from National Association 2020
  • Cisco Certified Internetwork Expert (CCIE)
  • Series 6 - Investment Company Products/Variable Contracts Representative License
  • Six Sigma Green Belt Certification 2015 for Process Optimization in Underwriting
  • SHRM Certified Professional (SHRM-CP)

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