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Skills

  • Employee training and development
  • MS Office
  • Customer relationship management (CRM) systems
  • Category equipment
  • Retail software proficiency (Adobe Creative Suite)
  • Daily operations oversight
  • Distribution center management
  • Marketing strategy
  • Communications
  • Operational improvement

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Helped customers by answering their questions and completing their requests.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 8% increase in efficiency.
  • Achieved results through clear communication.
  • Achieved results over a one year period.
  • Addressed seasonal downturns.
  • Devised and coordinated framework and process strategic plans, resulting in a $7 increase in sales revenue within two years.
  • Achieved results within two years.
  • Achieved a 83% increase in online sales after successfully launching an e-commerce initiative that synced with in-store promotions.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.

Summaries

  • Accomplished retail manager with a passion for delivering an exceptional in-store experience, consistently exceeding revenue targets through promotions, creative merchandising, and customer-centric initiatives.
  • Adept at cultivating high-performing sales teams.
  • Clear understanding of stakeholder engagement and strategic planning as well as process improvement training.
  • Accomplished leader in retail store management.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Client-facing professional with a positive attitude and expertise in quality assurance and vendor management.
  • Accomplished Boutique Store Manager.
  • Boutique Store Manager with 15 years of successful process improvement and cross-functional collaboration experience.
  • Microsoft Excel is something I'm familiar with.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.

Accomplishments

  • Developed multi-channel retail strategies that increased eCommerce sales by 34% while maintaining strong in-store customer traffic.
  • Implemented inventory control strategies that reduced shrinkage by 20% while optimizing SKU performance and improving stock forecasting accuracy.
  • Introduced a customer feedback system that elevated satisfaction scores by 83%, enabling more responsive service and personalized sales approaches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Oversaw the full spectrum of the store’s operations including budgeting, inventory control, and staffing, improving overall operational efficiency by 77%.
  • Led successful launch of QuickBooks, generating $18 in sales during the first 18 months and achieving significant local media recognition in Denver.
  • Developed and maintained Jira for POS and back-office systems, boosting transaction processing speed by 18%.
  • Streamlined vendor selection and negotiation processes, securing exclusive deals which boosted margins by $12 over three years.
  • Led employee engagement initiatives that boosted morale and resulted in a 36% improvement in employee satisfaction scores and performance.

Affiliations

  • Independent Retailer Conference
  • Retail Operations Management Society
  • Association of Certified Professional Business Managers (ACPBM)
  • American Marketing Association (AMA)
  • Professional Association for Customer Engagement (PACE)
  • Association of Information Technology Professionals
  • Network of Executive Women in Retail
  • Toastmasters
  • Project Management Institute
  • Retail Leaders Circle

Certifications

  • Certified Marketing Management Professional (CMMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Sales & Marketing Strategy Certification by procedure
  • Google Certified Professional Cloud Architect
  • Vendor Negotiation and Contracting Certification
  • Data-Driven Decision Making for Retail Leaders (DDMRL)
  • Certified Store Supervisor (CSS) from process
  • Project Management Professional (PMP)
  • Retail Management Certification by initiative

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