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Skills

  • Planning and coordination
  • Program performance assessment
  • Team management
  • Training manuals and materials
  • Orientation procedures
  • Initiative training
  • Security systems
  • Administrative support
  • Inventory management
  • Operational improvement

Work Experiences

  • Aligned training programs with business objectives.
  • Looked at different training delivery methods to see how I could improve the effectiveness and cost of training.
  • Achieved results over 4 months.
  • Authored technical documentation.
  • Achieved a 79% improvement in post-course evaluation scores.
  • Achieved results within 15 months.
  • Created and oversaw orientation and training programs to meet the needs of clients.
  • Achieved a 69% increase in team effectiveness.
  • Achieved a 42% knowledge retention rate.
  • Accelerated innovation in Ironclad Systems.

Summaries

  • Prepared to apply 10 years of Miscellaneous experience to a demanding position at Harbor & Co..
  • Accomplished in authoring technical documents.
  • Looking to contribute 9 years of Miscellaneous experience to a new role with room for advancement.
  • Looking forward to taking on a new challenge with a successful team.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Proficient in promoting method by leveraging client relations and workflow optimization knowledge.
  • Microsoft Certified Trainer and team leader with 2 years of experience in category settings.
  • Individual and group training on topics such as stakeholder engagement and workflow optimization are among the talents of this talented Training Specialist.
  • Expert in framework with a strong aptitude for optimized and automated.
  • Personable Microsoft Certified Trainer who can contribute to employee-centered training goals by leveraging 8 years of experience.

Accomplishments

  • Successfully structured and delivered IT support and training for a 16-person organization, leading to a 31% increase in internal software adoption.
  • Spearheaded Microsoft SAP training for marketing, leading to enhanced reporting capabilities and a 81% improvement in data integrity.
  • Revised Microsoft Workday testing procedures, increasing certification pass rate from 46% to 81% in 2016.
  • Trained over 2 professionals in 2020 on Microsoft Power BI, leading to cost savings of $6 in outsourced training.
  • Led knowledge transfer sessions during Microsoft Power BI implementation projects, resulting in a seamless transition with zero downtime.
  • Customized and delivered leadership training using Microsoft Jira, leading to improved decision-making speed and accuracy by 60%.
  • Worked closely with leadership during the enterprise-wide rollout of Microsoft Microsoft Excel, ensuring smooth adoption with 12 users trained.
  • Achieved Microsoft Certified Trainer (MCT) status, consistently delivering high-impact training sessions for Microsoft Asana that boosted productivity by 49%.
  • Partnered with HR to assimilate Microsoft procedure into the onboarding process at Summit Group, improving new hire training effectiveness by 22%.
  • Introduced a monthly Microsoft Power BI user group session, which increased overall user engagement and problem-solving speed by 27%.

Affiliations

  • Certified Scrum Master mentor within Microsoft Certified Trainer Alumni Network, providing guidance and resources for MCT exam preparation.
  • Involved in the Microsoft Cloud Champion initiative, helping large organizations transition from legacy systems to Microsoft SAP.
  • Member of Microsoft’s Training Courseware Advisory Group, continuously updating instructional content for alignment with new Jira releases.
  • Certified exam evaluator for Microsoft Asana certifications, ensuring integrity of certification processes through comprehensive exam audits.
  • Association for Talent Development (ATD) member, focusing on integrating cutting-edge tools like Microsoft SAP within instructional strategies.
  • Member of the framework chapter of Microsoft Certified Trainer Community, helping organize local training and networking events focused on Salesforce.
  • Instructor in the Microsoft Virtual Academy, conducting Microsoft SAP web-based training sessions for diverse, global audiences.
  • Collaborator with Microsoft's Academic Alliance Program for hands-on training development focused on emerging technologies such as Jira.
  • Accepted into the Microsoft MVP (Most Valuable Professional) Program, actively contributing to technical forums and knowledge-sharing events on HubSpot in 2015.
  • Member of the Technical Trainers Association, hosting sessions on the effective use of Microsoft Salesforce in skill and competency-based assessment frameworks.

Certifications

  • CompTIA Security+
  • Microsoft Certified: Teams Administrator Associate
  • Association for Project Management (APM)
  • CompTIA Certified Technical Trainer (CTT+)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure
  • Microsoft Certified: Modern Desktop Administrator Associate
  • Certified Public Accountant (CPA)
  • Salesforce
  • Microsoft Certified: Azure Administrator Associate

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