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Skills

  • Ingredient inspection
  • Cash register systems
  • Sandwich preparation
  • Accurate Register Balancing
  • POS system use
  • Sale expertise
  • Food portioning
  • Product promotion
  • Inventory management
  • Food arrangement

Work Experiences

  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Provided ongoing guest service, which included Salesforce recommendations.
  • Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Sold merchandise using effective customer service techniques and professional selling skills to meet productivity goals.
  • Assisted customers who needed assistance by carrying out and loading purchases.
  • Promoted products by making recommendations and promoting specials, resulting in a 12% increase in overall sales.
  • Organized sale events and created eye-catching product displays to attract customers to the metric counter.
  • Was in charge of operating and cleaning departmental equipment and tools.

Summaries

  • Counter Clerk experience with 13 years of Customer Service experience.
  • Counter Clerk as a productive fast food team member with team leadership and stakeholder engagement.
  • Dedicated to exceeding sales targets.
  • Very knowledgeable about Workday, as well as procedure competitors and offerings.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Counter Clerk dedicated to providing exceptional customer service in process environments with 18 years of experience.
  • Dedicated Counter Clerk with 3 years of fast food industry experience.
  • Proficient in the use of process and initiative kitchen equipment.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Worker who is a natural at the cash register.

Accomplishments

  • Consistently exceeded daily sales targets with an average of $9 in sales each day.
  • Contributed to a 10% drop in shoplifting through increased awareness and intervention measures.
  • Awarded 17 merit increases during the first 17 years of employment.
  • Launched
  • Developed
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Liaised
  • Resolved product issue through consumer testing.
  • Resolved
  • Integrated

Affiliations

  • Lions Club
  • Institute of Workplace and Facilities Management (IWFM)
  • American Management Association (AMA) for leadership and communication training
  • Rotary International
  • Certified Retail Operations Professional (CROP)
  • International Council of Nurses
  • Certified Conflict Resolution Specialist (CCRS)
  • Society for Human Resource Management (SHRM) for leadership training in retail
  • American Marketing Association
  • Society of Human Resource Management

Certifications

  • Certified Conflict Resolution Facilitator
  • Certified Business Analysis Professional (CBAP)
  • Certified Workplace Trainer in Customer Service (CWT-CS)
  • Conflict Management and Resolution in Retail Environments
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Retail Sales Manager (CRSM)
  • Salesforce
  • Certified Retail Food Handler Illinois
  • Microsoft Certified Systems Engineer (MCSE)

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