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Skills

  • Team training and development
  • Prescription dispensing
  • Assisting pharmacists
  • Security monitoring
  • Insurance claim rejection mitigation
  • Inventory control and restocking
  • Supply management
  • FDA and ICH Guidelines
  • Bilingual communication (e.g., category and method)
  • Medication recycling and waste reduction

Work Experiences

  • Achieved results over three years.
  • Patients or caregivers received instructions from me.
  • Achieved improvement over three years.
  • Accurately processed refunds and exchanges.
  • Accurately entered insurance information for 10 patients daily, reducing claim rejections by 55% through meticulous attention to detail.
  • Collaborated with providers.
  • Accelerated prescription delivery timeframes by 40%.
  • Accurately processed refunds and exchanges for patients experiencing prescription issues, reducing customer complaints by 29%.
  • Was in charge of processing incoming drug orders.
  • Achieved a 23% improvement in inventory control.

Summaries

  • Clear understanding of risk assessment and budget management as well as workflow optimization training.
  • Pharmacy Assistant alert with 12 years of experience performing day-to-day tasks in active pharmacy settings.
  • Strengths in client relations and strategic planning backed up by Pharmacy training.
  • Excellent prioritization and organizational skills.
  • Expert Summit Group pharmacy software user.
  • Recently certified as a Pharmacy Technician with experience as a retail cashier and a data entry clerk in a medical office.
  • Top-producing salesperson and industry expert in Pharmacy.
  • Eager to keep things running smoothly and assist customers with their specific medication needs.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Certified Pharmacy Technician with a thorough understanding of FDA drug safety guidelines, prescription interactions, and pharmacy law.

Accomplishments

  • Redesigned work flow for mail-order pharmacy operations to reverse prior history of lost prescriptions.
  • Monitored
  • Resolved product issue through consumer testing.
  • Reduced
  • Researched
  • Translated pharmacy communications for Spanish speaking customers nationwide.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Won
  • Established
  • Resolved

Affiliations

  • International Association of Administrative Professionals
  • Participant in HIPAA Compliance Workshops at Raleigh
  • Pharmacy Technician Accreditation Commission (PTAC) Certified
  • National Pharmacy Technician Association (NPTA)
  • Certified in CPR and First Aid by Summit Group
  • Association of Information Technology Professionals
  • Active Member, National Association of Chain Drug Stores (NACDS)
  • Affiliate Member, American Association of Colleges of Pharmacy (AACP)
  • American Marketing Association
  • American Association of Pharmacy Technicians (AAPT)

Certifications

  • First Aid/CPR Certified
  • Medication Safety Certification Program - Institute for Safe Medication Practices
  • CPR and First Aid Certification – American Heart Association
  • Pharmacy Law and Ethics Certification - Vantage
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Patient Medication Assistance Certification
  • Pharmacy Technician Certificate
  • Certificate in Pharmaceutical Compliance and Regulatory Affairs
  • HIPAA Awareness Training Certification - 2020

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