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Skills

  • Counseling and therapy
  • Diverse groups presentations
  • Group therapy facilitator
  • Customer service
  • Team management
  • Career development planning
  • Problem resolution
  • Alcohol and substance abuse
  • Operational improvement
  • Metric equipment

Work Experiences

  • Collaborated with other university departments to create a resource guide tailored for freshmen, improving efficiency of student self-serviced problems.
  • Contributed to a 74% increase in students’ academic performance.
  • Assisted in managing course enrollment issues for 6 students, ensuring timely solutions and minimizing delays.
  • Based plans on students’ goals and challenges.
  • Analyzed feedback to improve the advising process.
  • Contributed to a 34% decrease in first-year isolation cases.
  • Collaborated with faculty supervisors to identify students needing academic intervention, improving academic performance outcomes by 59%.
  • Advised 2 students annually, helping them align academic choices with career aspirations in line with labor market trends.
  • Advised 9 freshmen each semester.
  • Assisted in coordinating freshman-focused networking events, increasing student participation in university clubs by 44%.

Summaries

  • Achieved high advising evaluations.
  • Achieved 52% improvement in student time management.
  • Consistent in achieving the counseling program's objectives.
  • Dedicated Freshman Advisor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Achieved 49% higher satisfaction rates.
  • School Counselor with 11 years of experience providing group and individual counseling to help students succeed.
  • Advised a diverse group of 5 students each year, aligning academic paths with evolving career markets and labor trends for more informed student decisions.
  • Freshman Advisor with 15 years of successful cross-functional collaboration and process improvement experience.
  • Advised 2 freshmen per semester.
  • Achieved a 68% success rate.

Accomplishments

  • Trained and supervised mentor team of 10 upperclassmen, improving overall student support services.
  • Implemented student success initiatives that raised overall graduation rates by 81%.
  • Developed online advising resources that increased freshman access to academic support by 66%.
  • Guided 15+ incoming freshmen through course registration, improving early registration rates by 78%.
  • Analyzed feedback from 6 freshmen, resulting in a 68% improvement in the course advising process.
  • Demonstrated strong emotional intelligence in student advising, successfully de-escalating 18 crisis situations.
  • Assisted in implementing peer mentorship programs, resulting in an 63% increase in student engagement and participation.
  • Implemented 11-part orientation sessions which increased student engagement through interactive academic planning exercises.
  • Mentored upperclassmen on best practices for peer mentorship, fostering a supportive academic environment.
  • Collected data from exit surveys of 8 students and improved freshman advising process, increasing effectiveness by 71%.

Affiliations

  • Inducted into Phi Kappa Phi for Academic Excellence in 2017
  • Keynote Speaker at the Freshman Success Initiative Summit in 2015
  • Regular attendee at the Global Conference on Education and Research (GLOCER)
  • Board Member, Career Services Advisory Council at Beacon Labs
  • American Medical Informatics Association
  • International Council of Nurses
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Certified in Cross-Cultural Advising for International Students by category
  • Collaborator in the Academic Advising and Student Support Committee at Brightline

Certifications

  • Certified Student Affairs Educator (CSAE) - procedure
  • Certified Professional in Accessibility Core Competencies (CPACC) - IAAP (International Association of Accessibility Professionals)
  • Peer Mentor Program Coordinator Certification - method
  • Digital Academic Resources Management Certification (DARM) - framework
  • Student Retention and Completion Specialist Certification - Meridian
  • Project Management Professional (PMP)
  • ServSafe
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Data Analytics for Student Success Certification - process

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