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Skills

  • Community outreach partnership building
  • First Aid/CPR
  • Customer service
  • Business operations
  • Team building
  • Emotional Intelligence in Student Support
  • Leadership development
  • Conflict resolution workshops
  • Developing student-focused initiatives
  • Process improvement

Work Experiences

  • Achieved job placement within several months.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Achieved results within 2017.
  • Assisted 8 students in obtaining full-time positions.
  • Looked for industry trends on social media and through online sources.
  • Built and maintained relationships with external stakeholders to offer scholarship opportunities, securing a total of $11 in awards for students.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Increased school registrations by over 13% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Advised a student government association, helping them to complete 4 student-driven initiatives including system.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Compassionate leader providing crisis intervention support to over 10 students, ensuring prompt referrals to necessary professional services.
  • Clear understanding of team leadership and performance reporting as well as team leadership training.
  • Achieved 55% improvement in service feedback.
  • Boosted participation in campus culture programs by 64%.
  • Collaborated with faculty to retain 55% of at-risk students.
  • Achieved a 19% reduction in dropout rates.
  • Achieved results in just three years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed and facilitated workshops on leadership development for 12 student leaders, increasing campus engagement in student government initiatives by 64%.
  • Resolved product issue through consumer testing.
  • Created and distributed marketing materials for procedure, driving a 38% increase in student attendance compared to previous years.
  • Utilized student data management software to track academic and personal development progress of 7 students, improving overall intervention times by 41%.
  • Reduced complaints and addressed student feedback by developing clear communication channels between students and administration, increasing satisfaction by 57%.
  • Initiated a cross-departmental collaboration to address academic challenges for first-year students, contributing to a 26% reduction in dropout rates.
  • Developed a time management curriculum for program directors, which improved the overall efficiency of student advising sessions by 50%.
  • Analyzed student feedback from 3 sources to identify improvement areas, leading to a 16% increase in student satisfaction.
  • Spearheaded social media initiatives that increased engagement by 35% with student development services and improved outreach effectiveness.
  • Documented and resolved procedure which led to program.

Affiliations

  • Student Veterans of America (SVA)
  • International Association of Administrative Professionals
  • National Resource Center for The First-Year Experience and Students in Transition
  • ACUHO-I: Association of College and University Housing Officers – International
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • American Association of University Administrators (AAUA)
  • Study Abroad Association
  • Lions Club
  • Higher Education Data Sharing (HEDS) Consortium
  • Freemason

Certifications

  • CliftonStrengths for Students Facilitator Certification
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • National Academic Advising Association (NACADA) Certification
  • Global Career Development Facilitator (GCDF) Certification
  • Leadership Coach Certification Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Peer Educator (CPE) – NASPA
  • Apple Certified Associate (ACA)
  • Certified Student Organization Advisor (CSOA)

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