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Skills

  • KPI-driven strategy development
  • Mentorship and training
  • Budget variance analysis
  • Organization
  • Customer success strategies
  • Communications
  • Reporting template development
  • Contract Management
  • Data-driven decision making
  • Meeting facilitation skills (sprints, scrums)

Work Experiences

  • Collaborated directly with C-suite executives to define project goals and set clear metrics for success.
  • Coordinated efforts in method.
  • Created performance metrics dashboards, giving leadership real-time insights into project timelines and resource utilization.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Analyzed resource utilization.
  • Achieved zero downtime.
  • Achieved results within two years.
  • Defined project goals.
  • Transported Microsoft Excel to two years customer locations.
  • Developed and enforced technical project plans leading to on-time delivery of 17 high-visibility initiatives.

Summaries

  • Within Computers Software, senior Technical Project Lead and outstanding performer in budget management and risk assessment.
  • Well-versed in the planning and deployment of performance reporting.
  • Achieved 16% improvement in system performance.
  • Achieved 47% success rate improvement year over year.
  • With excellent planning skills, he is capable of overseeing complex, high-value technical projects.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Created automation strategies.
  • Aligned project outcomes with company goals.
  • Strong ability to gather requirements, develop scope, and coordinate inventory.
  • Achieved $2 in annual cost savings.

Accomplishments

  • Created and enforced project governance policies to streamline decision-making and reduce project approval delays by 79%.
  • Spearheaded a major software upgrade for Jira, successfully transitioning 12 users with 49% improvement in performance metrics.
  • Completed integration of ServiceNow systems with third-party solutions, reducing manual workload by 36% and increasing data accuracy.
  • Trained and onboarded new team members, improving their productivity to full capacity within the past year—a 84% reduction in ramp-up time.
  • Collaborated with team of 13 in the development of metric.
  • Developed a cloud-based architecture for data analysis, improving system scalability and reducing new client setup time by 16% hours.
  • Resolved product issue through consumer testing.
  • Optimized technical documentation for project handover process, increasing follow-up team productivity by 51%.
  • Monitored and tracked the quality of Microsoft Excel products, leading to a decrease in post-launch bug reports by 44%.
  • Led post-launch stabilization efforts for a Adobe Creative Suite, reducing reported issues by 82% in the first 18 weeks.

Affiliations

  • IT Service Management Forum (itSMF) - Focused on ITIL processes and operational efficiency
  • Freemason
  • Association for Computing Machinery (ACM) - Member since 2023
  • Jaycees
  • Association of Enterprise Architects - Focused on large-scale system integrations in technical leadership
  • Project Management Institute (PMI) - Certified Project Management Professional (PMP) since 2018
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional (2018)

Certifications

  • TOGAF 9.2 Certification - 2019
  • Kanban Management Professional (KMP) - 2016
  • Lean Six Sigma Green Belt Certification - 2024
  • ITIL Foundation Certification – 2022
  • SHRM Certified Professional (SHRM-CP)
  • PMI Risk Management Professional (PMI-RMP) - 2018
  • Google Project Management: Professional Certificate - 2015
  • MicroMasters in Software Development Management procedure - 2017
  • Salesforce
  • Certified Information Systems Auditor (CISA) 2019

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