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Skills

  • Client rights advocacy
  • Documentation and report writing
  • Trauma-informed care
  • Organization
  • Program implementation and evaluation
  • Client advocacy and support
  • Crisis Prevention and Intervention Certification
  • Client progress monitoring
  • Multidisciplinary Case Conferencing
  • Customer service

Work Experiences

  • Achieved 29% resident employment.
  • Connected residents with community resources.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Collaborated with mental health professionals to provide comprehensive counseling services, leading to a 29% reduction in resident crises.
  • Achieved a 59% decrease in in-house complaints.
  • Conducted needs assessments and reports that helped secure $3 in additional funding to enhance resident services.
  • Oversaw the delivery of program project by system team, which resulted in standard.
  • Answered 15 calls per 6 months to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved this in 2023.

Summaries

  • Adept in life skills coaching, case management, and crisis intervention strategies, ensuring that residents can develop self-reliance, reduce incidents, and transition smoothly into independent living.
  • Advocated for client needs.
  • Client-centered professional committed to improving emotional well-being.
  • Adept at creating feedback systems that enhance care quality, leading to a 28% improvement in resident satisfaction within one year. Specializes in individualized resident attention.
  • Boosted independent living skills in 2 residents.
  • Achieved strong outcomes in recovery journeys.
  • Advocated for resident rights and secured legal, social, and community resources that expanded service access by 81%, providing a lifeline to underrepresented clients.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in group facilitation, successfully leading workshops that boosted independent living skills in 13 residents, showing measurable growth in life skills and self-sufficiency.

Accomplishments

  • Provided direct supervision to newly hired support workers, coaching them to improve service delivery and maintain compliance with Lean standards.
  • Created and led group therapeutic activities for 6 residents, resulting in a 75% improvement in overall mental health engagement.
  • Collaborated with a multidisciplinary team to adjust care plans for high-needs residents, resulting in a 27% reduction of incident reports in one year.
  • Identified gaps in resident support services, resulting in a proposal that secured funding for system, increasing support availability by 82%.
  • Successfully de-escalated 14 behavioral crises through effective communication and negotiation, reducing the need for external intervention by 80%.
  • Led staff workshops on time management in high-stress environments, helping reduce shift overload issues by 46%.
  • Improved resident meal service scheduling that reduced missed meals by 44% and improved nutritional tracking accuracy.
  • Led program to transition residents from assisted to independent living, achieving a 85% success rate across two years.
  • Facilitated daily living skills training for residents transitioning to independent living, leading to 64% successful transitions in 6 months.
  • Organized a community outreach program to connect residents with local services, increasing access to resources by 34% within two years.

Affiliations

  • Health and Human Services Professionals Network
  • Canadian Mental Health Association (CMHA)
  • Freemason
  • Supported Living Services Association
  • Association of Peer Support Specialists
  • Care and Support Workers Association
  • American Society for Trauma-Informed Care
  • Community Support Worker Association (CSWA)
  • Association for Computing Machinery
  • National Association of Case Management (NACM)

Certifications

  • Certified Peer Support Specialist (CPSS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Special Needs Advocacy
  • Certified Conflict Resolution Expert (CCRE)
  • CompTIA Network+
  • Certified Developmental Disabilities Worker
  • Certified Caregiver in Assisted Living Facilities
  • Youth Mental Health First Aid Certification (YMHFA)
  • Harm Reduction Certificate – Intensive Case Management Focus
  • Certificate in Stress and Resilience Management

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