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Skills

  • MS Office
  • Group facilitation and workshop leadership
  • Coaching and mentoring new staff
  • Team management
  • Regulatory compliance
  • Addiction Counseling Referrals
  • Resident satisfaction improvement
  • Crisis intervention techniques
  • Medication Management & Supervision
  • Nonviolent communication techniques

Work Experiences

  • Achieved zero fatalities over a 13 year period.
  • Conducted needs assessments and reports that helped secure $3 in additional funding to enhance resident services.
  • Achieved this in 2023.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with social services to identify resident needs, reducing dependency on external emergency aid by 33%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 85% reduction in food insecurity among residents by coordinating with local food banks and hunger programs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted 17 individuals in 2022.
  • Achieved improvements over 2015.

Summaries

  • Achieved 54% compliance in documentation.
  • Costs were consistently reduced while profits were increased.
  • Advocated for resident rights.
  • Adept at creating feedback systems that enhance care quality, leading to a 28% improvement in resident satisfaction within one year. Specializes in individualized resident attention.
  • Collaborative and compassionate.
  • Client-centered professional committed to improving emotional well-being.
  • Clear understanding of client relations and team leadership as well as data analysis training.
  • Achieved results within a three years.
  • Achieved a 56% increase in service delivery efficiency.
  • Achieved a 75% reduction in incidents.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted time-budgeting workshops with residents to assist in adhering to medication and therapy schedules, improving adherence by 27%.
  • Facilitated daily living skills training for residents transitioning to independent living, leading to 64% successful transitions in 6 months.
  • Coordinated transportation and external service schedules for residents, achieving a 84% improvement in service punctuality.
  • Led staff workshops on time management in high-stress environments, helping reduce shift overload issues by 46%.
  • Trained and mentored a team of 6 junior residents and volunteers, boosting team efficiency by 78% over 2015.
  • Identified gaps in resident support services, resulting in a proposal that secured funding for system, increasing support availability by 82%.
  • Improved resident meal service scheduling that reduced missed meals by 44% and improved nutritional tracking accuracy.
  • Created and maintained weekly team schedules, ensuring adequate resident coverage and reducing overtime expenses by 70%.
  • Led program to transition residents from assisted to independent living, achieving a 85% success rate across two years.

Affiliations

  • Freemason
  • National Alliance on Mental Illness (NAMI)
  • Canadian Association for Supported Employment (CASE)
  • Case Management Society of America (CMSA)
  • Association of Peer Support Specialists
  • Supported Living Services Association
  • Rotary International
  • International Association of Administrative Professionals
  • Homeless and Housing Advocacy Coalition (HHAC)
  • Association of People Supporting Employment First (APSE)

Certifications

  • Certified Caregiver in Assisted Living Facilities
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Youth Mental Health First Aid Certification (YMHFA)
  • Domestic Violence Advocacy Certificate
  • Certificate in Mental Health First Aid
  • Harm Reduction Certificate – Intensive Case Management Focus
  • Person-Centered Thinking (PCT) Certification
  • First Aid and CPR Certification

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