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Skills

  • Drafting specialist
  • Records management specialist
  • Process improvement specialist
  • Dress fitting specialist
  • Confined space specialist
  • Fitness programming specialist
  • Miscellaneous tool specialist
  • Miscellaneous specialist
  • Diagnostic x-rays specialist
  • System specialist

Work Experiences

  • Boosted client satisfaction.
  • Conducted extensive bench and vehicle testing of parts in order to optimize designs.
  • Acted as the technical lead on field operations.
  • Collaborated on multi-site rollout of Asana systems, contributing to seamless deployment across 6 locations.
  • Collaborated with cross-functional teams to diagnose and resolve complex technical faults on Tableau, reducing repair cycle time by 83%.
  • Achieved results over the course of one year.
  • Was in charge of installing and updating computer hardware and software.
  • Contributed to early market success.
  • Assisted in the certification process for OSHA.
  • Authored operational guides for internal teams.

Summaries

  • 17 years of IT experience are available.
  • Technical Specialist who is passionate about improving business IT standards and maximizing resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player who is research-oriented and pragmatic and has a track record of creating cutting-edge designs.
  • Clear understanding of client relations and workflow optimization as well as data analysis training.
  • Achieved a 31% increase in first-time issue resolutions.
  • Advanced diagnostic skills have enabled the quick resolution of complex faults, consistently reducing repair cycles by 28%.
  • Hands-on leader who helps with technology research, consulting, planning, and support, as well as in-field testing and staff training.
  • Award-winning Technician Specialist.

Accomplishments

  • Optimized production systems leading to a 33% increase in uptime while minimizing breakdown frequency.
  • Conducted failure analysis on QuickBooks, resulting in an Top Performer for improving product reliability by 33%.
  • Facilitated transition to method, ensuring zero disruptions and boosting team productivity by 47%.
  • Recognized with Top Performer for streamlining calibration processes for process, enhancing accuracy by 45%.
  • Documented and resolved method which led to category.
  • Reduced equipment calibration time by 74% while adhering to strict safety and operational standards.
  • Developed and maintained equipment logs for method, leading to a 55% reduction in unexpected failures.
  • Contributed to team efforts that resulted in earning ITIL for compliance with procedure.
  • Resolved product issue through consumer testing.
  • Collaborated on the integration of Tableau, yielding a 23% boost in data processing speed.

Affiliations

  • Accreditation Board for Engineering and Technology (ABET)
  • Association for Operations Management (APICS)
  • Society of Human Resource Management
  • Maintenance and Reliability Technology International (MRTI)
  • American Society of Mechanical Engineers (ASME)
  • International Council of Nurses
  • International Council on Systems Engineering (INCOSE)
  • American Marketing Association
  • Project Management Institute
  • Jaycees

Certifications

  • Salesforce
  • Cisco Certified Network Associate (CCNA) - 2017
  • Certified System Engineering Professional (CSEP) – 2018
  • Certified Information Systems Security Professional (CISSP®) – 2021
  • Certified Calibration Technician (CCT) Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cloud Practitioner – Salesforce – 2022
  • Programmable Logic Controllers (PLC) Certification – Northwind – 2020
  • Certified Robotics Technician – Summit Group – 2020
  • Lean Six Sigma Green Belt Certification - 2022

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