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Skills

  • Cross-department communication enhancement
  • Conflict resolution within teams
  • Business Development
  • Daily checks for waste reduction
  • Process improvement
  • KPIs (Key Performance Indicators) tracking
  • Multitasking in high-pressure environments
  • Business Administration
  • Project organization
  • Business analysis

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved Outstanding Service Award from management.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that program operations ran smoothly.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across initiative calendars and programs.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved improvements within three years.
  • Shared best practices with on-site and external personnel to align efforts and goals.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Customer-focused professional with 13 years of experience in the Miscellaneous sector.
  • Motivated program manager with a track record of best practices and operations in the Miscellaneous.
  • Assistant Third Shift Manager is a skilled Assistant Third Shift Manager who provides encouragement and feedback to help employees succeed.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Adobe Creative Suite expertise.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Dynamic application of budget management and team leadership in a fast-paced business environment.
  • Bringing 14 years of industry experience to Northwind, and ready to take on a challenging, growth-oriented role.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • 17 years of third-shift management experience.

Accomplishments

  • Streamlined shift-change procedures for more seamless transitions between shifts, cutting downtime by 9 minutes.
  • Reduced third-shift overtime costs by better managing staff schedules and workload, saving $8 annually.
  • Evaluated and revamped quality control processes during overnight shifts, reducing customer complaints by 67%.
  • Documented and resolved initiative which led to program.
  • Revised third-shift inventory management process, reducing stock retrieval times by 15% and improving overall accuracy.
  • Led nightly team briefings to review shift goals and rapidly resolve any production issues, which resulted in procedure.
  • Resolved product issue through consumer testing.
  • Managed a third-shift process improvement initiative, increasing team efficiency by 73% and reducing waste by 18.
  • Developed standardized nightly shift reports, significantly reducing administrative errors by 41%.
  • Led a cross-functional team to implement a new third-shift scheduling system, improving employee satisfaction and reducing overtime by $13.

Affiliations

  • Operations Management Association (OMA)
  • Association for Manufacturing Excellence (AME)
  • Association for Supply Chain Management (ASCM)
  • American Marketing Association
  • Council for Supply Chain Management Professionals (CSCMP)
  • Jaycees
  • Toastmasters
  • American Industrial Hygiene Association (AIHA)
  • Third Shift Operations Leadership Association (TSOLA)
  • Association for Computing Machinery

Certifications

  • Certified Lean Six Sigma Black Belt (CLSSBB)
  • Project Management Professional (PMP)
  • OSHA 30-Hour General Industry Certification
  • Third-Shift Team Leadership in Operations Certification Beacon Labs
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • Certified Scheduling Professional (PMI-SP)
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Conflict Management Specialist in the Workplace Northwind
  • ServSafe

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