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Skills

  • Business operations
  • Food safety protocols
  • Process improvement
  • Food preparation
  • Staff training and development
  • Menu item upselling
  • Multitasking abilities
  • Standard equipment
  • Regulatory compliance
  • Inventory management

Work Experiences

  • Assumed leadership role during manager absence.
  • Adhered to framework standards.
  • Contributed to a 53% growth in sales.
  • Cut average customer wait times by 14 seconds.
  • Coordinated with management teams.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Assisted in performing end-of-day stock counts.
  • Boosted repeat business by 19%.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.

Summaries

  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Clear understanding of risk assessment and budget management as well as risk assessment training.
  • Adhered to standard.
  • Dedicated to providing nutritious food to patients in need.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed complaints quickly and effectively.
  • A dedicated and solution-oriented Drive-Thru Attendant with a passion for customer service; helped reduce service times and improve turnover rates during peak traffic periods by 26%.
  • With 15 years of experience serving category food, capable Drive-Thru Attendant.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed a focused suggestive selling strategy that led to an 18% increase in sales of high-margin items per shift.
  • Maintained exceptional customer service satisfaction ratings, scoring 26% above company standards, through personalized guest interactions.
  • Adopted automated inventory tools that contributed to a 70% reduction in food waste and optimized stock levels.
  • Created and initiated a loyalty program targeting drive-thru customers, growing member enrollment by 10% in 12 months.
  • Successfully resolved customer disputes over pricing and order accuracy, cutting complaint resolution time by 44% through active listening.
  • Assisted in the transition to a new digital menu system, resulting in increased order customization and a 58% boost in customer satisfaction.
  • Successfully trained new employees on POS system operations, resulting in a 62% improvement in transaction speed and accuracy.
  • Upsold daily specials and featured menu items, contributing to a 13% revenue boost over 17 months/initiative.
  • Documented and resolved category which led to program.
  • Key team member in revamping the drive-thru layout, facilitating smoother vehicular traffic during rush periods.

Affiliations

  • Association of Information Technology Professionals
  • Lions Club
  • Employee Engagement and Development Award (43% improvement in team performance)
  • Project Management Institute
  • Hospitality Management Association (HMA)
  • Restaurant Management Improvement Network
  • American Medical Informatics Association
  • Food and Drink Customer Experience Innovation Community
  • Food Service Technology Consortium
  • Workplace Relations & Recognition Committee (Chair in 2018)

Certifications

  • Salesforce
  • POS Systems Specialist Certification in ServiceNow
  • Certified Stress Management in Quick Service
  • Project Management Professional (PMP)
  • Workplace Conflict Resolution Certification by Cedar Works
  • CompTIA A+ Technician
  • Advanced Certification in Suggestive Selling for Quick Service
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence Certification by Meridian
  • POS Systems Efficiency and Troubleshooting Training Certification

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