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Skills

  • Team building
  • Team collaboration
  • Customer service excellence
  • Menu memorization
  • POS system operation
  • Attention to detail in order verification
  • Project organization
  • Training program development
  • Upselling techniques
  • MS Office

Work Experiences

  • Collaborated with corporate marketing to promote the launch of metric, contributing to a 23% growth in sales over method/8 months.
  • Washed, peeled, cut, and measured the ingredients for the recipe.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Achieved 69% fulfillment accuracy rate.
  • Cut average customer wait times by 14 seconds.
  • Boosted team performance.
  • Adapted to high-pressure situations.
  • Coordinated group orders for up to 17 cars.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Created daily activity logs, recording peak hours, sales data, and operational challenges for future process optimization.

Summaries

  • Dedicated to the success of the team and the company.
  • Committed to providing top-tier customer service as a Drive-Thru Attendant, contributing to a 24% customer retention rate by addressing complaints quickly and effectively.
  • Addressed complaints quickly and effectively.
  • Collaborated with kitchen and service teams.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Achieved 62% satisfaction.
  • Achieved results in 13 months/initiative.
  • Keep the kitchen and framework areas clean and tidy at all times.
  • Quality assurance and vendor management are precise and quick at preparing ingredients.
  • Coached for high customer service standards.

Accomplishments

  • Collaborated closely with other departments to ensure fast and accurate delivery of meals while adhering to health and safety standards.
  • Received Employee of the Month recognition in 2016 for consistently exceeding sales targets and maintaining top-tier customer service scores.
  • Implemented customer feedback surveys, enhancing drive-thru service ratings by 81% over 15 months.
  • Trained over 3 drive-thru attendants on communication and customer service best practices, delivering consistent results in customer experience.
  • Identified areas for improvement in customer service and implemented a training module, increasing team competency by 58%.
  • Assisted in the launch and promotion of method, contributing to a 42% boost in drive-thru sales within program/6 months.
  • Instrumental in driving team performance, leading to a 50% increase in drive-thru efficiency during corporate performance evaluations.
  • Received recognition for achieving 16% upsell conversion rate on promotional items, contributing significantly to quarterly goals.
  • Facilitated opening and closing shifts, managing task prioritization to ensure the seamless handover of drive-thru operations.
  • Collaborated with kitchen staff and management to streamline order fulfillment, improving accuracy by 53%, and reducing wait times.

Affiliations

  • Certified Food and Beverage Executive (CFBE)
  • Hospitality Operations Manager Association (Columbus)
  • American Culinary Federation (ACF)
  • American Marketing Association
  • Freemason
  • Society of Human Resource Management
  • National Quick Service Leadership Conference
  • Association for Computing Machinery
  • Hospitality Management Association (HMA)
  • Society of Women Engineers

Certifications

  • Salesforce
  • First Aid/CPR Certified
  • ServSafe
  • Certified Stress Management in Quick Service
  • Certified Menu Engineering and Upselling Specialist
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence Certification by Meridian
  • Certified Drive-Thru Transaction Optimization Specialist
  • Certified Team Leader – Quick Service Restaurant by Ironclad Systems
  • CompTIA Network+

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