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Skills

  • Problem resolution
  • Crisis intervention skills
  • Relationship development
  • Team building
  • Behavior observation and documentation
  • Process equipment
  • Conflict de-escalation techniques
  • Adoption of new technologies for service continuity
  • Business operations
  • Regulatory compliance

Work Experiences

  • Completed home welfare checks to comply with state and program guidelines.
  • Collaborated with mental health professionals to address special needs during visits, resulting in a 62% improvement in child-parent communication.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Chaired monthly staff meetings, identifying key areas for improvement and reducing scheduling errors by 56%.
  • Collaborated with social workers and legal teams.
  • Conducted assessments for families.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the delivery of framework project by process team, which resulted in framework.
  • Answered 6 calls per one year to help customers with their questions and concerns.
  • Assisted in the development of customized visitation plans for children with special needs, improving engagement and interactions by 35%.

Summaries

  • Achieved 74% reductions in no-shows.
  • Analytical Visitation Coordinator with a strong background in performance metrics, consistently tracking and evaluating visitation outcomes to improve family engagement and reunification success.
  • Collaborative professional with extensive experience managing case loads of 17 families while maintaining strict adherence to legal protocols and safety procedures.
  • Committed to enhancing family reunifications.
  • Collaborative professional with extensive experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Contributed to the success of 70% of court cases.
  • Addressed the unique needs of each family.
  • Clear understanding of team leadership and stakeholder engagement as well as team leadership training.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced time spent in case preparation by 76% through the implementation of a new documentation process.
  • Streamlined case tracking by introducing Jira, improving case file retrieval time by 80%.
  • Developed a comprehensive orientation program for new clients, increasing family engagement by 66%.
  • Developed de-escalation training for onsite staff, decreasing security incidents by 82%.
  • Created and enforced child protection protocols, ensuring 22% adherence to legal and procedural compliance.
  • Introduced tele-visitations during metric to ensure continued family connections, improving overall visit continuity by 34%.
  • Collaborated with legal professionals to gather evidence and prepare detailed visit summaries, resulting in a 58% win rate.
  • Facilitated the reconnection of 12 family units by managing visitation plans aligned with legal and emotional guidelines.
  • Enhanced team collaboration using Tableau, improving internal communication and response times by 41%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Council on Accreditation of Services for Families and Children
  • American Marketing Association
  • First Aid/CPR Certification through the American Red Cross
  • Association for Computing Machinery
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Family Engagement Collaborative
  • Freemason
  • Jaycees

Certifications

  • Certified Supervisor for Safe Visitations (CSSV) Brightline
  • Professional Witness Certification program
  • Certified Conflict Manager (CCM) Beacon Labs
  • Micro-counseling Techniques Certification Lakeside Partners
  • Certified Child Protection Specialist (CCPS) Meridian
  • Safe and Secure Supervised Visitation Certification Harbor & Co.
  • Digital Family Conferencing Certification Microsoft Excel Northwind
  • Certificate in Family Mediation Meridian
  • Certified Family Court Advocate (CFCA) Vantage
  • Google Certified Professional Cloud Architect

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