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Skills

  • Technology-based navigation
  • Impeccable safety history
  • Fast learner
  • Doubles and Triples Endorsements
  • Budgets
  • Business Strategy
  • Familiar with RF systems
  • Framework equipment
  • Trip planning
  • Basic mathematical aptitude

Work Experiences

  • Established
  • Followed pre-determined routes and completed timely drop-offs and pick-ups to meet route requirements.
  • Assisted passengers by collecting fares and providing information on schedules and routes.
  • Advised
  • Solved process issues, improved operations, and provided excellent customer service.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Recommendation
  • Was in charge of scheduling for >2 transportation employees on a daily basis.
  • Ensured
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Innovative
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Ambitious
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • Determined sales and marketing professional with 17 years of experience in category industry.
  • Versatile
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Alert transportation expert with expertise in both technology-based navigation and printed maps and local transportation routes.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Collaborated with city officials on route planning, reducing traffic congestion and enhancing service efficiency.
  • Documented and resolved method which led to category.
  • Scheduled and facilitated regular vehicle inspections, detecting early signs of wear and tear and avoiding costly repairs.
  • Participated in ongoing training and certification renewal for Six Sigma, maintaining compliance with local transit regulations.
  • Proactively addressed passenger concerns during inclement weather, ensuring their safety and comfort while keeping route delays to a minimum.
  • Increased sales 11% over 6 months.
  • Provided exceptional customer service during high-volume events, ensuring efficient passenger loading and unloading with little to no delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Effectively communicated safety procedures to passengers, improving overall safety awareness on all designated routes.
  • Assisted passengers with wheelchairs and other mobility needs, ensuring compliance with ADA regulations.

Affiliations

  • Eco-Driving Certification through the Energy Efficiency Network
  • Active Member of International Bridge, Tunnel and Turnpike Association (IBTTA)
  • Freemason
  • Certified in First Aid and CPR through the American Red Cross
  • National School Transportation Association (NSTA) Member
  • Ambassador, Vision Zero Initiatives for Road Safety
  • Public Transit Employee Advocacy Forum Participant
  • International Association of Administrative Professionals
  • Jaycees
  • Participant, Federal Motor Carrier Safety Administration (FMCSA) Safety Workshops

Certifications

  • Google Certified Professional Cloud Architect
  • Basic Traffic Incident Management (TIM) Certification - U.S. Federal Highway Administration (FHWA)
  • Drug and Alcohol Awareness Training for CDL Holders - Federal Motor Carrier Safety Administration (FMCSA)
  • SHRM Certified Professional (SHRM-CP)
  • Driver Risk Assessment Certification - system
  • Passenger Safety Specialist Certification - Child Passenger Safety (CPS) Program
  • Salesforce
  • DOT Medical Certification - U.S. Department of Transportation
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+

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