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Skills

  • Interdepartmental coordination
  • Administrative support
  • Data entry accuracy
  • Cross-functional collaboration
  • Workforce training
  • Clerical support
  • Effective communication skills
  • Executive schedule coordination
  • First Aid/CPR
  • Confidential Document Handling

Work Experiences

  • Checked visitor logs.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Achieved 76% inquiry resolution.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Achieved a 78% improvement in guest satisfaction scores.
  • Cross-trained with billing team.
  • Evaluated system and program data in order to provide customers with appropriate answers to procedure questions.
  • Organized and prepared category reports for submission to Front Desk Interns using procedure and process data.
  • Created weekly memo updates for all employees, improving internal communication and reducing information errors by 52%.
  • Coordinated daily schedules for executives.

Summaries

  • Versatile Front Desk Intern with performance reporting knowledge and strong team leadership abilities.
  • Collaborated cross-functionally.
  • Analytical Front Desk Intern.
  • Professional with process improvement and cross-functional collaboration fluency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accurately organized office supplies.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Front Desk Intern is a multi-talented Front Desk Intern who is consistently rewarded for planning and operational improvements.
  • Personable Front Desk Intern with a track record of increasing workplace communication and coordination effectiveness.
  • Achieved a 31% improvement in customer processing times.

Accomplishments

  • Received and routed calls efficiently, managing 16 calls per shift while maintaining a calm and professional manner.
  • Collaborated with the housekeeping team to streamline guest room turnover, reducing room preparation time by framework.
  • Audited and corrected customer data in the company database, enhancing data accuracy by 19%.
  • Recommended and implemented accessibility improvements, resulting in the establishment of a more inclusive environment for all patrons.
  • Prepared reports summarizing front desk operations, giving management insights into peak times and resource allocation.
  • Ensured the accuracy of billing transactions, processing 13 guest payments daily with 44% reduction in discrepancies.
  • Developed and launched a guest loyalty program that increased return visits by 18% over several months.
  • Updated guest preferences and service requests in the hotel CRM system, resulting in personalized experiences that contributed to an increase in loyalty membership sign-ups.
  • Scheduled and confirmed appointments for 17 daily visitors, achieving 71% reduction in no-show rates through follow-up processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • American Society of Administrative Professionals (ASAP)
  • Professional Association of Customer Engagement (PACE)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Certified Office Management Professionals (COMP) – Certification 2018
  • National Concierge Association (NCA)
  • Rotary International
  • Society of Human Resource Management
  • National Executive Concierge Services (NECS)

Certifications

  • CompTIA Network+
  • First Aid/CPR/AED Certification
  • Microsoft Office Specialist – Excel system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Conflict Prevention in Hospitality Certification
  • Google Certified Professional Cloud Architect
  • Client Relationship Management Certification
  • Clerical Skills and Office Procedures Certificate

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