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Skills

  • Event Marketing
  • Negotiation skills
  • Transaction processing
  • Business operations
  • Budgets
  • Upselling strategies
  • MS Office
  • Brand positioning
  • Inventory management
  • Sales forecasting

Work Experiences

  • Kept the system and standard areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Adopted new mobile POS software.
  • Achieved a 52% increase in overall revenue.
  • Adopted and trained staff on new mobile POS software, cutting down average checkout times during busy periods by 27%, increasing throughput.
  • Helped customers by answering their questions and completing their requests.
  • Advised customers on DIY installation techniques.
  • Boosted add-on product sales by $3.
  • Assumed responsibility for managing large plumbing orders, coordinating delivery schedules across multiple client locations to meet tight deadlines.
  • Educated customers about promotions to increase sales.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.

Summaries

  • Professional in retail sales with experience in product placement and merchandising.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Accomplished at closing high-value sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at facilitating supplier communication.
  • Achieved up to 70% improvement in product availability.
  • Achieved $7 in new project closures within 2023.
  • Extensive inventory management and shipment processing experience.
  • Boosted customer conversions by 56%.
  • Advised on advanced installation techniques.

Accomplishments

  • Successfully diagnosed and addressed customer complaints related to plumbing equipment failure, reducing return rates by 79%.
  • Managed high-volume plumbing supply orders with 17% accuracy and coordinated deliveries across Portland to meet strict deadlines, improving client satisfaction.
  • Managed client relationships for key accounts, ensuring consistent repeat business from top customers representing 16% of store revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized and hosted product demonstrations that led to 7% customer engagement increase and 68% more product sign-ups.
  • Achieved a 64% increase in revenue by proactively upselling products and educating customers on the benefits of advanced plumbing solutions.
  • Secured new accounts by identifying client needs and presenting custom plumbing service solutions, resulting in $$120,000 in increased sales.
  • Led an initiative that reduced order processing errors by 39% through team training and enhanced communication across departments.
  • Trained sales team members in cross-selling techniques to help increase store’s focus on premium plumbing products by 27%.
  • Optimized store layouts and created high-impact product displays, resulting in a 77% increase in customer engagement and sales.

Affiliations

  • POS Systems Certification – SAP
  • Associated Plumbing and Heating Contractors of Raleigh
  • Trained in OSHA Compliance Protocols for Plumbing
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Building Industry Consulting Service International (BICSI) Member
  • Retail Industry Leaders Association (RILA)
  • New Hire Training Program Leader, Vantage
  • Member, National Retail Federation
  • Lions Club

Certifications

  • Certified Sales Associate for Plumbing Products (initiative)
  • Plumbing & Heating Sales Expert (Lakeside Partners, 2020)
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Customer Engagement Professional (metric, 2022)
  • Sales Negotiation Certification (standard, 2020)
  • Certified Bilingual Customer Service Specialist (method, 2016)
  • Apple Certified Associate (ACA)

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