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Skills

Organization
Team building
Customer service
Best-practice methodology implementation
Problem resolution
Relationship development
Project organization
Communication bridge between IT and operations
MS Office
Process documentation

Work Experiences

Contributed to faster project completions.
Achieved a 52% reduction in processing time.
Achieved a 18% improvement in resource allocation.
Kept track of running systems and entered commands to troubleshoot issues like framework and standard.
Developed and tested new product offerings to assist the development team in finding bugs prior to release.
Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
Conceptualized and implemented proactive monitoring protocols for critical systems, reducing downtime incidents by 38% and improving overall service availability.
Collaborated with HR to integrate initiative, reducing manual entry errors in employee records by 15% and improving data integrity.
Described process solutions to customers to aid in problem resolution.
Collaborated with the implementation team to seamlessly introduce QuickBooks, leading to a 4% increase in user adoption among staff.

Summaries

Achieved a 25% time reduction in training.
Accomplished Process Support Specialist with success in developing tailored workflows, facilitating 22% reduction in error rates and aligning project phases with stakeholder needs.
Quickly resolves issues, resulting in high levels of customer satisfaction.
OSHA and PMP are proudly certified.
Accomplished Process Support Specialist.
Achieved 33% improvements in process cycle times.
Process Support Specialist with 17 years of successful workflow optimization and data analysis experience.
Achieved 22% reductions in task completion times.
Achieved a reduction of 76%.
Process Support Specialist with a 9-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.

Accomplishments

Collaborated with IT to automate manual workflows using HubSpot, decreasing task completion time by 67%.
Streamlined escalation processes, reducing average resolution time from 6 hours to 16 hours.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Developed and implemented audit control mechanisms, reducing non-compliance incidents by 74%
Redesigned workflows in operations to drive productivity gains of 43% without increasing operational costs.
Implemented an automated solution using Salesforce, resulting in a 41% reduction in processing time over 2021.
Documented and resolved framework which led to method.
Partnered with the Quality Assurance team to decrease rework by 59% through process improvements.
Collaborated with cross-department teams to align processes, leading to a 74% increase in speed of product launch.
Audited the company's operational processes and reduced rework rates by 78% with the introduction of category control system.

Affiliations

International Association for Continuous Improvement
Association for Manufacturing Excellence (AME)
Enterprise Resource Planning (ERP) Systems Association
Global Manufacturing and Operations Leadership Council
Certified Supply Chain Professional (CSCP) – 2018
Association of Information Technology Professionals
Society of Human Resource Management
Process Management Association (PMA)
Association for Supply Chain Management (APICS)
International Association of Administrative Professionals

Certifications

Certified Process Improvement Expert (CPIE)
Certified Incident Response Handling (CIRH) - Lakeside Partners
CompTIA A+ Technician
Cisco Certified Internetwork Expert (CCIE)
CompTIA IT Fundamentals (ITF+) Certification
Certified Business Process Management Professional (BPMP)
Project Management Professional (PMP)
SHRM Certified Professional (SHRM-CP)
Certified ITIL Foundation Certificate in IT Service Management
Certified in the Governance of Enterprise IT (CGEIT)

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