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Skills

  • Downtime reduction strategies
  • Team building
  • Team management
  • Project organization
  • Data recovery
  • Business communication and liaison
  • Problem resolution
  • Data-driven decision making
  • Process documentation
  • Business process re-engineering (BPR)

Work Experiences

  • Collaborated with HR to integrate initiative, reducing manual entry errors in employee records by 15% and improving data integrity.
  • Audited operational processes.
  • Conducted in-depth root cause analysis for recurring process failures, which resulted in designing a solution that improved overall system uptime by 66% and resolved 12 incidents.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Audited operational processes and introduced a initiative control system, cutting rework rates by 58%.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Contributed to 10 implementations.
  • Worked closely with SAP and Power BI users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.

Summaries

  • Achieved a user adoption increase of 5%.
  • Achieved $13 in savings.
  • Achieved results through process redesign.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Promotes team leadership and client relations skills that are dynamic.
  • Achieved 76% improved efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Process Support Specialist with 17 years of successful workflow optimization and data analysis experience.
  • Achieved a reduction of 76%.
  • OSHA and PMP are proudly certified.

Accomplishments

  • Collaborated with cross-department teams to align processes, leading to a 74% increase in speed of product launch.
  • Successfully implemented a data tracking framework, which improved data accuracy and reduced reporting errors by 65%.
  • Spearheaded a continuous process improvement initiative, achieving a 35% increase in team output while maintaining quality.
  • Revised existing operating procedures, leading to a 34% increase in accuracy and a reduction in processing errors.
  • Standardized document workflows across departments, reducing administrative bottlenecks and cutting document processing times by 54%
  • Designed and optimized a training program resulting in a 62% performance improvement among newly hired analysts.
  • Reduced manual data entry time by 44% through integration of HubSpot, allowing more focus on strategic tasks.
  • Collaborated with team of 4 in the development of framework.
  • Performed gap analysis on internal processes and introduced Tableau, improving overall efficiency by 79%
  • Developed and implemented audit control mechanisms, reducing non-compliance incidents by 74%

Affiliations

  • International Council of Nurses
  • American Society for Quality (ASQ)
  • European Process Engineering Society (EPES)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Enterprise Resource Planning (ERP) Systems Association
  • Association for Computing Machinery
  • Toastmasters
  • Institute for Operational Excellence
  • International Association for Continuous Improvement

Certifications

  • Advanced Process Control Certification (APC) - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA IT Fundamentals (ITF+) Certification
  • Certified Analytics Professional (CAP)
  • Google Certified Professional Cloud Architect
  • Certified Business Process Management Professional (BPMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Change Management Practitioner (CCMP)

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