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Skills

  • Category equipment
  • Business Administration
  • Staff management
  • Presentation design
  • Budgets
  • Public speaking and presentations
  • Change Management
  • Vendor management
  • Interpersonal communication
  • Budget forecasting and financial reporting

Work Experiences

  • Achieved a 82% reduction in processing time.
  • Organized corporate and office conferences for company employees and guests.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved cost savings of 57%.
  • Analyzed performance metrics and recommended procedural changes that reduced incident report errors by 23%.
  • Collaborated with IT department to enhance technological infrastructure, which resulted in a 63% increase in system uptime and reliability.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Collaborated with IT department.

Summaries

  • Portuguese and Mandarin are both conversational.
  • With 4 years of Law Enforcement and Security experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Accomplished in emergency response coordination.
  • Adaptable person with process improvement and quality assurance abilities.
  • 13 years of experience streamlining processes, managing talented team members, and performing budget management by an educated professional.
  • Law Enforcement and Security administrative office management, related regulatory guidelines, and cross-functional collaboration certified ITIL and Administrative Lieutenant.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Accomplished in coordinating officer training schedules and developing systems to align department goals with individual officer progress.

Accomplishments

  • Monitored and enforced department regulations, effectively reducing policy violations among personnel by 16%.
  • Overhauled outdated internal communication processes, reducing response time to critical requests by 31%.
  • Collaborated with external agencies to streamline policy implementation, ensuring alignment with federally mandated security measures.
  • Coordinated with the IT department to implement Adobe Creative Suite, enhancing the department's record management efficiency.
  • Established a standardized reporting system, improving timely submissions of performance reviews by 35%.
  • Authored standard operating procedures (SOPs) that were adopted department-wide, helping to reduce policy violations by 35%.
  • Played a key role in the recruitment and selection of 8 new hires, improving personnel diversity and role alignment.
  • Optimized the use of HubSpot in daily reporting processes, reducing paperwork errors by 47%.
  • Collaborated with legal counsel to improve public safety documentation, resulting in 82% fewer errors in official reports.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Freemason
  • Society of Police Futurists International (PFI)
  • American Medical Informatics Association
  • International Public Management Association for Human Resources (IPMA-HR)
  • International Council of Nurses
  • Municipal Clerks Association
  • Project Management Institute (PMI)
  • American Society of Criminology (ASC)
  • National Association of Police Organizations (NAPO)
  • Occupational Safety and Health Association (OSHA)

Certifications

  • Certified Police Officer (CPO)
  • Certified Government Auditing Professional (CGAP)
  • Certified in Homeland Security (CHS) - category
  • Certified Public Manager (CPM)
  • Certified in Public Budgeting and Financial Management
  • Certificate of Supervisory Leadership Development
  • Project Management Professional (PMP)
  • Certified Emergency Management Specialist (CEM)
  • Salesforce
  • Certified Human Resources Specialist

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