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Skills

  • Interpreting physician orders
  • Multi-tasking with financial data accuracy
  • Financial counseling for patients
  • Accounts reconciliation and auditing
  • Improving audit accuracy and reducing discrepancies
  • Generating monthly aged receivables reports
  • Data entry accuracy in patient financial details
  • Payment collection
  • Sales transactions
  • Handling high-volume financial transactions daily

Work Experiences

  • Achieved a debt recovery rate of 45%.
  • Collaborated with financial assistance programs.
  • Used Salesforce to make appointments.
  • Achieved overall recovery of $4.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Achieved recovery over 18 months.
  • Collaborated with the finance department.
  • Assisted in the development of department protocols, increasing claim approval rate by 24%.
  • Advised on collections policy revision, which increased payment compliance by 75%.
  • Corrected claim rejections.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved $5 in recovery by efficiently following up on delinquent accounts within two years, ensuring steady cash flow and improved revenue cycles.
  • Patient Service Representative with extensive knowledge of standard.
  • Strengths in process improvement and quality assurance backed up by Miscellaneous training.
  • Clear understanding of team leadership and process improvement as well as strategic planning training.
  • Professional with a strong work ethic and developed interpersonal skills who is straight-thinking and resourceful.
  • Achieved payment recovery totaling $5.
  • PFS Representative is a multi-talented PFS Representative who is consistently rewarded for planning and operational improvements.
  • 5 years of experience as a patient service representative.
  • Well-versed in recommending investment solutions, obtaining financial information, and conducting comprehensive portfolio reviews.

Accomplishments

  • Collaborated regularly with the technology team to enhance patient account management systems, reducing errors by 38%.
  • Devised patient-oriented payment plans, boosting compliance with payment deadlines by 48%.
  • Collaborated with team of 8 in the development of system.
  • Provided ongoing financial counseling to 10 patients each week, resulting in a 25% reduction in patient billing-related complaints.
  • Implemented new revenue cycle management protocols, enhancing department cash flow by $12 per quarter.
  • Developed and implemented a follow-up protocol that reduced outstanding payments by $11 in 2022.
  • Delivered comprehensive insurance verification and authorization services, ensuring prompt claim submission and reducing delays by 15 days.
  • Exceeded monthly reimbursement goals by 60% through consistent, timely follow-ups on denied claims.
  • Improved patient financial aid application completions by 27% by communicating available options clearly and effectively.
  • Elicited error resolution on 11 denied insurance claims, retaining an additional revenue of $3 for the company.

Affiliations

  • American Bankers Association for Healthcare Financial Leaders
  • Active member of the Healthcare Quality and Payment Reform Coalition (HQPRC)
  • Certified Professional in Healthcare Management (CPHM) awarded by metric
  • Lions Club
  • Freemason
  • Jaycees
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • State Medical Billing and Coding Professionals Association
  • Toastmasters

Certifications

  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Healthcare Financial Certification from Healthcare Financial Management Association (HFMA)
  • Certified Specialist in Business Finance (CSBF) from Meridian
  • Certified Professional Invoice Processor (CPIP) from Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence Certification from Harbor & Co.
  • Certified Healthcare Access Associate (CHAA) from National Association of Healthcare Access Management (NAHAM)
  • Medical Administrative Assistant (CMAA) from National Healthcareer Association (NHA)
  • Accounts Reconciliation Specialist Certification from Northwind

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