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Skills

  • Insurance claim processing
  • Problem resolution
  • Initiative equipment
  • Lawn mowing
  • Process improvement
  • Bloodborne pathogen training
  • HAZMAT knowledge
  • Client consultation on flood risks
  • Communication with insurance adjusters
  • Flood damage assessment

Work Experiences

  • Contributed to a 50% customer satisfaction rate.
  • Conducted mold remediation in flooded residential and commercial buildings, contributing to a 71% customer satisfaction rate.
  • Achieved 40% recurrence mitigation.
  • Meticulously dusted all of the furniture and fixtures.
  • Assessed hidden water damage.
  • Conducted thorough deodorizing in water-damaged spaces.
  • Consistently delivered projects under budget.
  • Used all manufacturer safeguards when operating process equipment, which reduced initiative injuries by 5%.
  • Critically analyzed and improved workflow processes, reducing the average time required for drying structural components by 11 hours per project.
  • Collaborated with project managers to establish customized recovery timelines according to property size, achieving 10-day forecast accuracy.

Summaries

  • Flood Technician with 2 years of successful vendor management and quality assurance experience.
  • Exceptional interpersonal and communication abilities.
  • Completes tasks with zeal and offers skills in performance reporting and project management.
  • Accomplished Flood Technician.
  • Maintains a professional demeanor while providing consistent, high-quality service.
  • Trained in operating equipment, handling chemicals, and restocking supplies.
  • Experienced team player with a proven track record of service, excellent organizational skills, and a methodical approach to juggling multiple tasks.
  • Achieved 75% satisfaction ratings with clients.
  • Strengths in project management and stakeholder engagement backed up by Miscellaneous training.
  • To department supervisors, identifies and reports safety hazards and major repair needs.

Accomplishments

  • Delivered technical training on advanced moisture detection tools to new flood technicians, resulting in improved damage assessment accuracy by 55%.
  • Supervised a crew of 4 technicians in the decontamination of flood-impacted areas, adhering to category, enhancing safety by 58%.
  • Utilized high-performance drying and water extraction tools to remove standing water from flooded sites, ensuring restoration was completed 17 days ahead of schedule.
  • Used emergency response coordination skills to save critical infrastructure assets during a major water event, reducing downtime by category.
  • Sourced and implemented new moisture detection technology, reducing client property restoration costs by $2 per job on average.
  • Operated industrial-strength pumps and drying equipment, recovering flood-damaged property at 2% faster rate than industry standards.
  • Performed root cause analysis post-flood to identify key failure points, leading to a 51% reduction in future water intrusion incidents.
  • Coordinated cross-functional teams to implement post-flood dehumidification strategies, improving restoration speed by 80%.
  • Developed and implemented safety protocols that reduced risk during the handling of bio hazardous materials in flood-affected areas by 60%.
  • Monitored and operated water recapture systems for 13 residential and commercial projects, ensuring compliance with Scrum Master.

Affiliations

  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Toastmasters
  • Moisture Infiltration Control Technicians Association (MICTA)
  • American Water Resources Association (AWRA)
  • The Property Restoration and Emergency Mitigation Professionals (PREMP)
  • International Institute for Water Technology Professionals (IIWTP)
  • Project Management Institute
  • Certified Mold Remediation Specialist (CMRS) from program

Certifications

  • Portable Generator Safety and Operation Certification 2021
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Residential Mold Inspector (CRMI)
  • Certified Stormwater Inspector (CSI) - NPDES
  • National Air Duct Cleaners Association (NADCA) Certification
  • Substance Abuse Safety Training - Beacon Labs
  • Certified Environmental Hygienist (CEH)
  • CompTIA Security+

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